Hi All:
Rather new to Reader Extensions ES 2 and have installed it on a test system. This use to work but now I am having a problem accessing the user web page.
Environment
Windows XP
IE 6 or 7
Flash player 9 or 10
Issue:
When I access http:// localhost:8080/ReaderExtensions/welcome I recieve a page display stating "This content requires the Adobe Flash Player 9 or above." Get Flash.
Steps taken to date:
I originally had Flash 10 but have tried downgrading to Flash 9 with no results.
Re-installed Reader extensions after changing Flash versions with no results.
uninstalled Reader Extensions and cleaned out the registry. reinstalled Reader extensions with no result
Note: the installation had no errors and was doing a Turnkey - express mode install
Upgraded IE from 6 to 7 with no results.
Searched the Internet for similar issues
Searched the Adobe forums with no results.
Anybody with any ideas?
Thanks,
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Which version of LiveCycle Reader Extensions are you running. If it is an older release then Flash 10 woudl not have existed when it was released.
Paul
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Hi Paul:
I am using ES2 or Reader Extensions 9. I have tried both Flash 9 and 10. From investigation on Web, 10 should be fine with ES2 but I downgraded it to version 9 just in case.
Regardless, it doesn't work with either Flash 9 or Flash 10.
This is only a problem when trying to access the user interface. I can access Reader Extensions AdminUI. I can change settings etc so there is no problem with the install or configuration, I just can't load the user interface to actually reader extend a PDF.
One thing I noticed on my production system using LC Reader Extensions 7, in IE there is the Shockwave Flash Object (version 10) under "Add-ons that have been used by Internet Explorer". I do not see this on the development system with ES2.
Thank you,
David Chamberlin
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If I remember correctly there was a patch put out to support Flash 10. It was not available at the time that reader Extensions was released. I think the fix was in SP1. Make sure you clear your cache in the browser or try the UI from a different machine (that has Flash player 9)
Note that my memory isn't what it used to be.
Paul
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