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more 401 error help with developer tool

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Level 4

Ok so last night I posted about getting this 401 authentication error whenever I tried to download the SDK.   I fixed my problem by creating a new developer account.   That let me download the sdk.   Now this morning when I'm ready to try some sample code from the SDK I can't seem to stay authenticated in the developer tool at https://afcs.acrobat.com/  or https://cocomo.acrobat.com/.   Any time I try to do something like download the sdk again, or add a room it tells me I'm not authenticated.   If I refresh the page it asks me to login again.

I've tried this with flash player 10 in safari, firefox, and ie.   Then I downgraded to flash player 9 and tried again in IE.    Has anyone else gone through this?   Is there just something simple that I'm missing here?

Thank you,

Eric

13 Replies

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Employee

- back to login page when refreshing developer portal: I know it's not the best user experience, but that is normal

- 401 error when downloading SDK or creating a room: if you still get that, can you get a trace of the HTTP requests  and send it privately to me ? (if you use Firefox you can download the HTTPLiveHeaders plugin, or there are other tools available)

If you are getting errors with your AFCS applications also send us the trace from the the Flex debug window (and possibly also the trace of the full HTTP requests).

Sorry for the inconvenience, but send us as much info as you can and we'll make sure we get you up and running again.

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Level 4

Wow thanks for the fast response I really appreciate it. I used

HTTPLiveHeaders to capture me going to https://afcs.acrobat.com. Then I

logged in as steimle1@gmail.com. After I was logged in I clicked on the

download sdk link. I've attached the header results in a file. I don't

really have an afcs applications yet I just started this yesterday (although

I've been doing a lot of flex development).

I was able to download the sdk once when I create a new account and once out

of the many times I tried to login today.

Thanks!

Eric

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Level 2

I am getting the same problem.  If I close the Developer Portal with out logging out, I cannot get back in.

Here is the dump that I get when I try to add a new room:

Error: You must be authenticated to create a room.
    at com.adobe.rtc.util::AccountManager/createRoom()
    at com.adobe.rtc.portal.ui::AccountInfo/createRoom()
    at com.adobe.rtc.portal.ui::NewRoomPanel/save()
    at com.adobe.rtc.portal.ui::NewRoomPanel/__saveButton_click()

timgerr

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Level 2

I closed the browser and reopened it.  I now get this erorr when trying to log in:

TypeError: Error #1009: Cannot access a property or method of a null object reference.
    at com.adobe.rtc.portal.ui::Login/onAuthResult()
    at com.adobe.hs.amfgateway2::AMFConnector/onTimeout()
    at flash.utils::Timer/_timerDispatch()
    at flash.utils::Timer/tick()

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Employee

We found a problem and we are working on a fix. Thanks for reporting the errors.

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Level 2

Is there a ETA when this will be resolved????   Thanks for the help and getting on this.

timgerr

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Level 2

Getting this error when trying to add a template:

Error: You must be authenticated to access the room list.
    at com.adobe.rtc.util::AccountManager/requestRoomList()
    at com.adobe.rtc.portal.ui::AccountInfo/getRooms()
    at com.adobe.rtc.portal.ui::AccountInfo/templateSelected()
    at com.adobe.rtc.portal.ui::AccountInfo/__templateListing_itemClick()
    at flash.events::EventDispatcher/dispatchEventFunction()
    at flash.events::EventDispatcher/dispatchEvent()
    at mx.core::UIComponent/dispatchEvent()
    at mx.controls.listClasses::ListBase/mouseClickHandler()

timgerr

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Former Community Member

Hi Tim,

For me, even when I hit this error, I can still use the Dev Console AIR application included in the SDK. Does this work for you?

We're working on a fix to the dev portal shortly. Sorry for any inconvenience.

nigel

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Level 2

I am able to work fine using the air app.

Tim

Sent from my iPhone

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Level 1

I've been having this same issue all weekend (since I created my account).  Do I need to send an HTTP trace to get this figured out?  I'd even be fine using the AIR dev console, but I can't get to the SDK download because of the 401 error.  Thanks for any help anyone could offer.

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Level 4

Try creating a new account from scratch at afcs.acrobat.com. Then as soon

as you log in click the download button and don't touch anything else until

you have it. It worked for me...

-Eric

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Level 1

7 accounts later it actually let me download the SDK.  Thanks.

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Former Community Member

Hi All,

We've figured out the issue and are working to get a push ready very soon - we'll let you know when this is resolved.

thanks for your patience.

nigel