Invalid Session when using PlaybackAuthenticator

[Former Community Member]

Hello,

I'm getting the INVALID_SESSION error (or exception) when I try to login to my room using PlaybackAuthenticator. The room URL, username and password are correct.

Below is the connection log:

Tue Dec 6 01:40:38 GMT+0200 2011    LCCS SDK Version : 2.2.0    Player Version : WIN 10,3,183,7

01:40:38 GMT+0200    requestInfo https://collaboration.adobelivecycle.com/username/roomname?mode=xml&playback=morning&glt=g:&x=0.6171...

INVALID_INSTANCE: Invalid Instance

          at com.adobe.rtc.session.managers::SessionManagerBase/receiveError()[E:\flashfarm\branches\connect\1108\SDKApp\payload\libs\player10.3\src\com\adobe\rtc\session\managers\SessionManagerBase.as:330]

          at com.adobe.rtc.session.managers::SessionManagerFMS/receiveError()[E:\flashfarm\branches\connect\1108\SDKApp\payload\libs\player10.3\src\com\adobe\rtc\session\managers\SessionManagerFMS.as:325]

          at com.adobe.rtc.session.managers::SessionManagerAdobeHostedServices/receiveError()[E:\flashfarm\branches\connect\1108\SDKApp\payload\libs\player10.3\src\com\adobe\rtc\session\managers\SessionManagerAdobeHostedServices.as:280]

          at com.adobe.rtc.session.managers::SessionManagerPlayback/receiveError()[E:\flashfarm\branches\connect\1108\SDKApp\payload\libs\player10.3\src\com\adobe\rtc\session\managers\SessionManagerPlayback.as:152]

          at com.adobe.rtc.session.managers::SessionManagerAdobeHostedServices/onMeetingError()[E:\flashfarm\branches\connect\1108\SDKApp\payload\libs\player10.3\src\com01:40:39 GMT+0200    #THROWING ERROR# onStatus from URLLoader. Error.: <404>

01:40:39 GMT+0200    #SessionManagerPlayback 1431 receiveError:

01:40:39 GMT+0200      . [string]

01:40:39 GMT+0200        \\

\adobe\rtc\session\managers\SessionManagerAdobeHostedServices.as:116]

          at flash.events::EventDispatcher/dispatchEventFunction()

          at flash.events::EventDispatcher/dispatchEvent()

          at com.adobe.rtc.session.sessionClasses::MeetingInfoService/onStatus()[E:\flashfarm\branches\connect\1108\SDKApp\payload\libs\player10.3\src\com\adobe\rtc\session\sessionClasses\MeetingInfoService.as:522]

          at flash.events::EventDispatcher/dispatchEventFunction()

          at flash.events::EventDispatcher/dispatchEvent()

          at flash.net::URLLoader/redirectEvent()

[Raff_]

Invalid instance really means that your room URL (or playback URL) is wrong, and if you don't tell me what your URL is (it's not realy "username/roomname", is it ?) it's hard for me to tell you what went wrong.

[Former Community Member]

I PMd the full room URL. Actually, the reason I belive it is correct is, I use the same information to login with AdobeHSAuthenticator without any problem.