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cannot add a new application

Avatar

Level 1

Hi,

everytime I login and try to add a new application, enter the name and click on ok I get the following error:

TypeError: Error #1009: Der Zugriff auf eine Eigenschaft oder eine Methode eines null-Objektverweises ist nicht möglich.

    at com.adobe.rtc.portal.ui::AccountInfo/onCloseNewApplication()

    at flash.events::EventDispatcher/dispatchEventFunction()

    at flash.events::EventDispatcher/dispatchEvent()

    at mx.core::UIComponent/dispatchEvent()

    at com.adobe.rtc.portal.ui::NewApplicationDialog/save()

    at com.adobe.rtc.portal.ui::NewApplicationDialog/__saveButton_click()

and nothing happens.

After that I downloaded the regular newest flash version 11,1,102,55 (without debugging) and now just nothing happens after I click on ok?!

I also tried different browsers: firefox, IE, Safari, Opera.

2 Replies

Avatar

Level 1

Now I installed the newest flash player debug version (11.1). And as soon as I login into https://portal.collaboration.adobelivecycle.com/ I get the following error:

Error: [Event type="error" bubbles=false cancelable=false eventPhase=2]

    at com.adobe.rtc.util::AccountManager/onError()

    at flash.events::EventDispatcher/dispatchEventFunction()

    at flash.events::EventDispatcher/dispatchEvent()

    at com.adobe.rtc.session.sessionClasses::MeetingInfoService/onError()

    at flash.events::EventDispatcher/dispatchEventFunction()

    at flash.events::EventDispatcher/dispatchEvent()

    at flash.net::URLLoader/onComplete()

And also still the same error if I try to add a new application:

Error: [Event type="error" bubbles=false cancelable=false eventPhase=2]

    at com.adobe.rtc.util::AccountManager/onError()

    at flash.events::EventDispatcher/dispatchEventFunction()

    at flash.events::EventDispatcher/dispatchEvent()

    at com.adobe.rtc.session.sessionClasses::MeetingInfoService/onCloneTemplateComplete()

    at flash.events::EventDispatcher/dispatchEventFunction()

    at flash.events::EventDispatcher/dispatchEvent()

    at flash.net::URLLoader/onComplete()

Avatar

Employee

Can you send us your account URL ? We'll probably have to look on our side for possible errors in the logs.

If you are confortable with it you can change your password and send us your credentials so that we can reproduce the problem.

You can PM me or send email to lccs@adobe.com