Can LCCS do this?

[rocifier]

Hi there, just wondering if LCCS will provide the following functionality:

We want to have a flash client that allows users on the net to chat 1-1 with a support person. This is not a public chat room, but everyone has their own private conversations.

The support team is located around the world, and when a user has a request, they initiate the chat, and the support person closest to them gets the request. That person has their own back-end chat client and can then accept or deny the request. If they are idle, then the request is passed on to the next available person.

What are some issues we might run into using LCCS as a solution? Are there any existing examples similar to our problem?

Thanks

Ryan

[Former Community Member]

Yes, LCCS does provide private one-on-one chat,  in your nodeConfiguration set allowPrivateMessages to true and specify a recipientID.

<?xml version="1.0" encoding="utf-8"?> 
<mx:Application 
  xmlns:mx="http://www.adobe.com/2006/mxml" layout="absolute" 
  xmlns:rtc="AfcsNameSpace"> 
  
  <mx:Script>
    <![CDATA[
      import com.adobe.rtc.pods.simpleChatClasses.ChatMessageDescriptor;
      import com.adobe.rtc.events.ChatEvent;
      import com.adobe.rtc.pods.simpleChatClasses.SimpleChatModel;
      
      // This simple example just shows how this shared model can be made easily bindable for MXML.
      // See SimpleChatModel for details.
      
      [Bindable]
      public var chatModel:SimpleChatModel;
      protected function buildModel():void
      {
         // Create the model: just calling the constructor won't create the collection node or pass the messages.
         // Call subscribe and give it a shared ID while creating the model. 
         // The shared ID becomes the name of the collection node.
         chatModel = new SimpleChatModel();
         chatModel.sharedID = "myChat_SimpleChatModel";
         chatModel.allowPrivateChat = true;
         
         chatModel.subscribe();
         chatModel.addEventListener(ChatEvent.HISTORY_CHANGE, onChatMsg);
         this.addEventListener(KeyboardEvent.KEY_UP, onKeyStroke);
       }
      
      protected function submitChat(str:String):void
      {
         var cmd:ChatMessageDescriptor = new ChatMessageDescriptor();
         cmd.displayName = cSession.userManager.getUserDescriptor(cSession.userManager.myUserID).displayName;
         cmd.msg =  str;
      cmd.recipient = "<pass id of the person you are sending private message to>"
         chatModel.sendMessage(cmd);
         chat_mesg_input.text = "";
       }
      
      protected function clearChat():void
      {
         chat_mesg_area.text = "";
         chatModel.clear();
       }
      
      protected function onChatMsg(p_evt:ChatEvent):void
      {
         if(p_evt.message != null && p_evt.message.msg != null && p_evt.message.displayName != null)
           chat_mesg_area.text += "\r\n" +  p_evt.message.displayName + ": " + p_evt.message.msg;
         else
           chat_mesg_area.text = "";
       }
      
      protected function onKeyStroke(p_evt:KeyboardEvent):void
      {
         if(p_evt.keyCode == Keyboard.ENTER) {
            submitChat(chat_mesg_input.text);
          } 
       }
      
      private function doLogin() : void
      {
         auth.userName = username.text;
         auth.password = password.text;
         cSession.login();
         loginForm.enabled = false;
       }
      
      private function onAuthSuccess( event : Event ) : void
      {
         vs.selectedIndex = 1;
         buildModel();
       }
      
      private function onAuthfail( event : Event ) : void
      {
         loginForm.enabled = true;
       }
      
    ]]>
  </mx:Script>
  
  <rtc:AdobeHSAuthenticator 
    authenticationSuccess="onAuthSuccess(event)"
    authenticationFailure="onAuthfail(event)"
    id="auth"  />
    
  <mx:ViewStack 
    id="vs"
    top="10" left="10" right="10" bottom="10" >
    
    <mx:Canvas width="100%" height="100%" >
      <mx:Panel title="Login:"
            horizontalCenter="0"
            verticalCenter="0"
            id="loginForm"
            defaultButton="{ login }">

        <mx:Form>

          <mx:FormItem label="Username:" width="100%">
            <mx:TextInput id="username" width="100%"/>
          </mx:FormItem>


          <mx:FormItem label="Password:"  width="100%">
            <mx:TextInput id="password" width="100%" displayAsPassword="true"/>
          </mx:FormItem>

        </mx:Form>

        <mx:ControlBar horizontalAlign="right">
          <mx:Button id="login"
                 label="Login"
                 enabled="{ username.text.length &gt; 0 &amp;&amp; password.text.length }"
                 click="doLogin()"/>
        </mx:ControlBar>


      </mx:Panel>
    </mx:Canvas>
    
    <rtc:ConnectSessionContainer roomURL="put your room url here"
                   id="cSession"
                   authenticator="{auth}"
                   width="100%"
                   height="100%"
                   autoLogin="false">

      <mx:Panel width="100%" height="100%"  title="Simple Chat">
        <mx:TextArea width="100%"
               height="100%"
               id="chat_mesg_area"/>

        <mx:ControlBar>
          <mx:TextInput width="100%"  id="chat_mesg_input"/>

          <mx:Button label="Submit Chat" click="submitChat(chat_mesg_input.text)"/>
          <mx:Button label="Clear Chat" click="clearChat()"/>

        </mx:ControlBar>
      </mx:Panel>
    </rtc:ConnectSessionContainer>
    
  </mx:ViewStack>  
    
  
</mx:Application>