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Problem with Submit via Email Button


Level 1

When I open the PDF on my desktop and click the submit button it gives me the option of internet or desktop email program.  Both of those work fine.  But when I load the pdf onto my website, open the form from there and try to submit it neither option works.

1.  When I click the Desktop Email Application - nothing at all happens.  (we use groupwise)

2. When I click the internet email button it asks me to name the file but then when i try to save it i get this error: Acrobat Could not open the file XXXXXXXXX  Detailed Error: A file error has occured.

Here is a link to the form:

PS - Also it does not work in chrome or firefox which is annoying you have to use IE.  If you have thoughts about how to fix that I would appreciate it!  I tried lowering the adobe version from 9 to 8 which did nothing and when i lowered it to 7 it displayed but nothing worked in the form.

Any help would be awesome! 

Thank You!

2 Replies


Level 2

Here's a link with instructions on how to enable Adobe Reader as the default PDF Reader, and disable each browsers default PDF "Viewers".

Acrobat Help | Display PDF in browser | Acrobat, Reader XI

IE doesn't have a built in PDF Viewer, and other browser's PDF Viewers such as Chrome and FF, don't allow submissions.

Note: Adobe Reader users need to have the form's usage rights extended so Adobe Reader users can submit PDF format. Otherwise, Adobe Reader users are limited to submitting data formats only (FDF, XML, XFDF, XDP), not the whole PDF.

Also: For compatibility and security reasons you should set the submit button URL to point to a server-side script such as PHP or, and bypass client-side email software.

For examples on how to submit to a server-side script check out the following: