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SOLVED

playback of recording failing - NetConnection.Connect.Rejected

adam_k
Level 4
Level 4

i'm trying out recording for the first time and playback is failing.  i keep getting NetConnection.Connect.Rejected when i try to connect to the app in playback mode.  i'm using the recording/playback examples that were included with the SDK. 

the streams are recording and storing correctly on the WebDAV server i've set up.  i can see the recordings both on the server, and through the dev portal.  i've registered the WebDAV endpoint with my lccs account.  the room in question is set to allow guests, and i set archiveManager.guestsAllowed = true in the recording app. 

in the playback app, the pertinent code is:

<rtc:PlaybackAuthenticator id="auth"/>

and

<rtc:ConnectSessionContainer authenticator="{auth}" archiveID="thirdarchive"

                                                     roomURL="https://connectnow.acrobat.com/ACCOUNT_NAME_REDACTED/myfirstroom" >                            

as far as i see, i don't need to supply an authenticationKey in PlaybackAuthenticator because i set archiveManager.guestsAllowed=true

 

below is the debug trace of the connection failure.  what am i doing wrong here?

--------------------

Tue Sep 27 14:38:04 GMT-0700 2011    LCCS SDK Version : 1.5.0    Player Version : MAC 10,3,183,7

14:38:04 GMT-0700    requestInfo https://connectnow.acrobat.com/ACCOUNT_NAME_REDACTED/myfirstroom?glt=g:playback&mode=xml&x=0.8813805...

14:38:05 GMT-0700    #TicketService# ticket received: r1vdbh5p9z3c

14:38:05 GMT-0700    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=r1vdbh5p9z3c&playback=thirdarchive&proto=rtm..., attempt #1/3

14:38:06 GMT-0700    result: <fms>

  <origin>fms5.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

14:38:06 GMT-0700    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

14:38:06 GMT-0700    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms5.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/myfirstroom/thirdarchive #startProtosConnect#

14:38:06 GMT-0700    tempNetStatusHandler 0/2,NetConnection.Connect.Rejected

14:38:06 GMT-0700    tempNetStatusHandler 0/2,NetConnection.Connect.Closed

14:38:11 GMT-0700    [attempt 1 of 2] Connecting to 1/1: rtmps://fms5.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/myfirstroom/thirdarchive #onNextConnectTimer#

14:38:11 GMT-0700    tempNetStatusHandler 1/2,NetConnection.Connect.Rejected

14:38:11 GMT-0700    tempNetStatusHandler 1/2,NetConnection.Connect.Closed

14:38:19 GMT-0700    onTimeOutTimerComplete

14:38:19 GMT-0700    [attempt 1 of 2] Trying fallback tunneling connection rtmps://fms5.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/myfirstroom/thirdarchive #onTimeOutTimerComplete#

14:38:19 GMT-0700    tempNetStatusHandler 0/2,NetConnection.Connect.Failed

14:38:27 GMT-0700    onTimeOutTimerComplete

14:38:27 GMT-0700              incOriginsIndex: _originsIndex now:0 (origin:fms5.acrobat.com)

14:38:27 GMT-0700    [attempt 2 of 2] Connecting to 0/1: rtmfp://fms5.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/myfirstroom/thirdarchive #startProtosConnect#

14:38:27 GMT-0700    tempNetStatusHandler 0/2,NetConnection.Connect.Rejected

14:38:27 GMT-0700    tempNetStatusHandler 0/2,NetConnection.Connect.Closed

14:38:32 GMT-0700    [attempt 2 of 2] Connecting to 1/1: rtmps://fms5.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/myfirstroom/thirdarchive #onNextConnectTimer#

14:38:33 GMT-0700    tempNetStatusHandler 1/2,NetConnection.Connect.Rejected

14:38:33 GMT-0700    tempNetStatusHandler 1/2,NetConnection.Connect.Closed

14:38:40 GMT-0700    onTimeOutTimerComplete

14:38:40 GMT-0700    [attempt 2 of 2] Trying fallback tunneling connection rtmps://fms5.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/myfirstroom/thirdarchive #onTimeOutTimerComplete#

14:38:40 GMT-0700    tempNetStatusHandler 0/2,NetConnection.Connect.Failed

1 Accepted Solution
DrAlexGor
Correct answer by
Level 4
Level 4

According to your log you are using LCCS swc 1.5.0; this build is no longer supported for recording. Please upgrade to the latest LCCS swc v2.1.0

Good luck,

Alex G.

View solution in original post

3 Replies
DrAlexGor
Correct answer by
Level 4
Level 4

According to your log you are using LCCS swc 1.5.0; this build is no longer supported for recording. Please upgrade to the latest LCCS swc v2.1.0

Good luck,

Alex G.

View solution in original post

Nigel_Pegg
Level 10
Level 10

Man, give this guy a hand – even I missed that detail.

thanks for the help, Alex!

nigel

adam_k
Level 4
Level 4

thanks very much, that was the problem.  i had dug out my welcome email from the private beta a long time ago and blindly grabbed the old SWC from there.