PDFs rendering as XDPs

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NW987

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NW987

NW987

13-01-2011

We're using version 9 SP2 with a version 8.2 process.

We have forms that are rendered and submitted as PDFs in workspace.  Occasionally, when a form is proceeding through the process steps, it is somehow becoming an XDP only, so when the the next approver logs into workspace to view the form, the only data they are presented with is XDP XML.

I can replay an example of this occurring.  A form is rendered and submitted at step 1 as a PDF. Following this step, I can view the form in the process recording, and it is in fact a PDF.   However, when the approver logs in at step 2 though, the only data that appears in the workspace is the XDP XML.

Has anyone seen this issue before?

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NW987

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NW987

NW987

13-01-2011

Please take a look at the attached screenshots.  I removed the name of the form.  The bottom line is that the form appears to be fine during the process replay(I can view the PDF) but it is not appearing in the workspace correctly.  This has occurred multiple times.  Thanks.

Nick

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