PDF fillable Form created in Livecycle is not keeping information when saved

rbrizendine

25-04-2018

Hello:

I created a fillable form in Livecycle, as I've done a number of times before.  I made sure to extend the rights in Adobe Acrobat Pro so it could be a fillable/saveable form.  All was good initially, but now, 2 months later, the form will not keep any changes made to it.  Users fill it out and save it under it as a new file and find it blank when it is re-opened.  I tested it on my system, using both Adobe Acrobat Pro and Adobe Reader DC and I can't get it to save either.  I've created a number of forms in the past without issues.

The form is a relatively simple Dynamic XML form created in LiveCycle ES Version 8.2.1.3144.1.471865.

I've tried opening it and saving it with both Adobe Acrobat 9 Pro and Adobe Acrobat Reader DC Version 2018.011.20038

We have Windows machines here, so it's not a MAC issue.  I also tested another form made about the same time and that one is also having this issue.  When I go back and play with some of my older forms (2017), they are saving just fine. 

Any ideas what the issue is?

TIA for any insights.

Robin

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