Offline policy not working when computer disconnected to the network

[Daniel_Stöckli]

Hi,

our customer is now using Rights Managment ES Update 1, Service Pack 2.

There is a policy definied with an  offline lease period = 15 days.
The document publisher has the offline option enabled.
If a PDF document is protected by this policy, the document can be opened as long as the computer is connected to the network.
If the computer is disconnected the document cannot be opened anymore.
Adobe Reader comes up with the error information " This computer must be connected to the network in order to open this document".

(==> the HTTPS connection is secure, the certificate is valid and installed and the base URL is set)

It is strange because the solution has been running since one year with LC ES 8.01. Then we upgraded to LC ES 8.21 SP2. The documents which are encrypted by the same policy can be opened online but not offline.

The policy settings are attached to this post (offline_policy_settintgs.pdf).

Thank you in advance.

Regards,

Daniel

[Former Community Member]

Are the end users still using the same version of Reader or Acrobat to open the PDF that they were using prior to the upgrade to ES Update 1 SP2?

Have the client systems been synchronized with the RM Server to retrieve the "Principal" key that is required to open the PDF offline (although, if they can open the document online, then the synchronization should be occurring in the background).

Try forcing a synchronization, from Acrobat select Advanced > Security > Adobe LiveCycle Rights Management > Synchronize for Offline.  If you are using Reader, select Document > Security > Adobe LiveCycle Rights Management > Synchronize for Offline

Regards

Steve

[Feng_Xiao]

If you connect from other computer, please make sure your server's firewall(Maybe windows' firewall ) is closed or the SSL port was not blocked by the firewall