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Never received serial number email

jeffs91923531
Level 2
Level 2

Downloaded LiveCycle Designer (trial copy) from Adobe.com almost 3 hours ago.  No serial number email received.  SPAM folder empty.  Please advise.

12 Replies
jeffs91923531
Level 2
Level 2

I checked there.  I see nothing regarding a serial number. No registered products, no serial numbers.

kglad
Level 3
Level 3

have you allowed 1 business day (pst) for your order to be processed?

jeffs91923531
Level 2
Level 2

I have not.  Will wait one day then update the thread tomorrow.  Thank you.

kglad
Level 3
Level 3

you're welcome.

check your account tomorrow.

if it fails to show your purchase, contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

jeffs91923531
Level 2
Level 2

HI - I still have not received a serial number from Adobe.  I clicked the link you provided and my only support option (under the Basic Support level) appears to be this chat forum.  Please advise.  Thanks.

kglad
Level 3
Level 3

click 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

try a different browser if you can't get though with whatever you're using.

jeffs91923531
Level 2
Level 2

Looks like I'm still re-directed to the same option which is the forum.  What am I supposed to see?

Also, I did some troubleshooting reading - is LiveCycle Designer ONLY a server application or can it alternatively be simply installed/run as a simple desktop application?

jeffs91923531
Level 2
Level 2

Hello.  Any updates?  I downloaded the application 3 business days ago and I still have not seen an email with a serial number from Adobe.  Please advise.  I'd like to start using the software.  Thanks.

kglad
Level 3
Level 3

i'm not an live cycle expert.

i've moved your message where i think it may get more attention.  but you can also try contacting adobe support.  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

radzmar
Level 10
Level 10

The serial for Designer Trial can be found in the upper left of the download page.

attachment.php?id=6333