Never received serial number email

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jeffs91923531

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jeffs91923531

jeffs91923531

09-07-2015

Downloaded LiveCycle Designer (trial copy) from Adobe.com almost 3 hours ago.  No serial number email received.  SPAM folder empty.  Please advise.

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radzmar

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radzmar

MVP

Total Posts

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386

Correct Answer

485
radzmar
MVP

15-07-2015

The serial for Designer Trial can be found in the upper left of the download page.

attachment.php?id=6333

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kglad

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kglad

kglad

09-07-2015

you're welcome.

check your account tomorrow.

if it fails to show your purchase, contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

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jeffs91923531

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jeffs91923531

jeffs91923531

09-07-2015

I have not.  Will wait one day then update the thread tomorrow.  Thank you.

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kglad

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kglad

kglad

09-07-2015

have you allowed 1 business day (pst) for your order to be processed?

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kglad

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kglad

kglad

14-07-2015

i'm not an live cycle expert.

i've moved your message where i think it may get more attention.  but you can also try contacting adobe support.  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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jeffs91923531

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jeffs91923531

jeffs91923531

14-07-2015

Hello.  Any updates?  I downloaded the application 3 business days ago and I still have not seen an email with a serial number from Adobe.  Please advise.  I'd like to start using the software.  Thanks.

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jeffs91923531

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jeffs91923531

jeffs91923531

13-07-2015

Looks like I'm still re-directed to the same option which is the forum.  What am I supposed to see?

Also, I did some troubleshooting reading - is LiveCycle Designer ONLY a server application or can it alternatively be simply installed/run as a simple desktop application?

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kglad

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kglad

kglad

13-07-2015

click 'still need help' as soon as it appears, https://helpx.adobe.com/contact.html

try a different browser if you can't get though with whatever you're using.

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jeffs91923531

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jeffs91923531

jeffs91923531

13-07-2015

HI - I still have not received a serial number from Adobe.  I clicked the link you provided and my only support option (under the Basic Support level) appears to be this chat forum.  Please advise.  Thanks.

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jeffs91923531

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jeffs91923531

jeffs91923531

09-07-2015

I checked there.  I see nothing regarding a serial number. No registered products, no serial numbers.

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kglad

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kglad

kglad

09-07-2015

check your account, Adobe ID