i've moved your message where i think it may get more attention. but you can also try contacting adobe support. contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html
HI - I still have not received a serial number from Adobe. I clicked the link you provided and my only support option (under the Basic Support level) appears to be this chat forum. Please advise. Thanks.