LiveCycle form creation - email submit button

[anne_macomb]

I created a form in LiveCycle with an email submit button.  The button works for myself and another person for whom I was creating the form for.  However, now that I am testing this form with other users the email submit button is not working.  When users click the submit button it clicks blue but no response.  Because it was created in LiveCycle do I need to do something to enbed the functionality into the form.  The steps to follow in the help file have produced no results.

Thanks

[Former Community Member]

Which email client is being used .....are they using Acrobat or Reader .....are you submitting just data or the whole PDF?

Paul

[anne_macomb]

The users will be using reader and I am submitting the entire PDF.

>>> pguerett <forums@adobe.com> 8/19/2009 9:15 AM >>>

Which email client is being used .....are they using Acrobat or Reader .....are you submitting just data or the whole PDF?

Paul

[Former Community Member]

Then that is your issue .....I am guessing that your tests were done on Acrobat right?

To be able to submit a PDF from Reader you must Reader Extend the document. Open the file in Acrobat and under the Advanced/Extend Features for Adobe Reader menu follow the wizard to conclusion. Save the file as a different name (I like to have RE in the name so I know that I have extended it - filename_RE.pdf). Now try it with the new file.

Paul

[anne_macomb]

Paul,

I did that and I didn't get any wizard. Just a dialog box including instructions to save the file as another name and that is it.

Am I suppose to get something else?

>>> pguerett <forums@adobe.com> 8/19/2009 9:22 AM >>>

Then that is your issue .....I am guessing that your tests were done on Acrobat right?

To be able to submit a PDF from Reader you must Reader Extend the document. Open the file in Acrobat and under the Advanced/Extend Features for Adobe Reader menu follow the wizard to conclusion. Save the file as a different name (I like to have RE in the name so I know that I have extended it - filename_RE.pdf). Now try it with the new file.

Paul

[Former Community Member · Accepted solution]

Thats it .....maybe a wizard was a little over zealous. I was merely trying to describe that something more would happen.

Paul

[anne_macomb]

Thanks Paul that did it...

>>> pguerett <forums@adobe.com> 8/19/2009 9:31 AM >>>

Thats it .....maybe a wizard was a little over zealous. I was merely trying to describe that something more would happen.

Paul