LiveCycle ES4 Designer crashes after splash screen

randyg36220781

09-04-2019

I am on my fourth corporate HP laptop (EliteBook 850) since December 2018.

Two of the four laptops issued came with serious hardware issues and had to be sent back.

Was able to install LC ES4 Designer on first and third of the four without an issue but not so much with the HP EliteBook 850 .

I uninstalled LC ES4 from previous two working laptops every time when switching to a newly supplied laptop.

I have repaired, uninstalled LC several times (using Administrator Permissions) on the HP 850 with the same result of crashing after the splash screen.

Cannot figure out why it keeps crashing.

Accepted Solutions (0)

Answers (1)

Answers (1)

radzmar

MVP

26-04-2019

Try to rename the Designer folder under your user account. Designer saves it's settings there. If it is missing, it creates a new folder with the default settings. You'll shoud find it under you users folder such as C:\Users\username\AppData\Roaming\Adobe\Designer.