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Livecycle crashes and won't save


Former Community Member

I am creating a form and Livecycle keeps crashing and then it tells me "Failed to save the file". While I am using Vista, I also installed it on my laptop which is using XP.

I have 2 problems:

1. when I am trying to change a text box name and try to save it, it won't save.

2. after the program closes, the file is gone...no longer a 'valid file name' even though I have saved it many times.

First, it started doing this some of the time. Now, it crashes just about everytime I try to edit my form. I have to keep copying my file using several different file names so I don't lose all my work. 

I have tried to reinstall Adobe Pro but it does not solve the problem.  Any suggestions?

The error report is:


Adobe LiveCycle Designer ES


Stopped working


5/8/2010 10:07 AM


Report Sent

Problem signature

Problem Event Name: APPCRASH

Application Name: FormDesigner.exe

Application Version:

Application Timestamp: 48366c39

Fault Module Name: StackHash_df91

Fault Module Version:

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 0717f9ad

OS Version: 6.0.6001.

Locale ID: 1033

Additional Information 1: df91

Additional Information 2: 18d6da8ec1105d7f86b02186c2bce42c

Additional Information 3: 35c3

Additional Information 4: ba339693e3de77e68c6d6397cfd4ad75

Extra information about the problem

Bucket ID: 1851568385

1 Reply


Level 2

Do you have Adobe Reader installed?  If you do, you'll need to uninstall Reader and Acrobat Pro.  Reboot and reinstall Acrobat Pro and check for updates. 

Reader and Acrobat Pro are incompatible on the same PC/laptop.