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Issue with letter spacing

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Level 1

Hi all,

we are facing an issue with the pdf generation on LC ES4.

When we create a pdf comming from a word file (Arial 10, normal letter spacing), the letter spacing gets corrupt.

Especially the letters "v" and "r" will be connected to the letters before (or behind) and the letter space in the pdf is more ore less 0. See:

18-09-2014 09-31-08.jpg

We tried on three different LC instalations, all with the same result.

Does anyone else face this issue and has any solution on this?

Thanks!

5 Replies

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Employee Advisor

What is the version of Office ? Is the file generated from ant third party application ? Attach such  sample here.

-Wasil

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Level 1

Hi Wasil,

We are using Office 2010 and are converting it directly in ALC.

One finding is, that it correctly works for the first time, but all later conversions fail.

That´s what we did:

  • Restarted jboss service (ALC)
  • Selected Word Document for conversion

  • ALC processes and Word process get started for conversion user
  • File gets converted

  • ALC processes are not closed for user
  • Start second conversion of same Word Document
  • Same ALC processes for conversion user is used
  • PDF is converted with rendering error

  • ALC processes stay active
  • End Winword process manually
  • Start conversion of PDF file; result is okay
  • Upcoming conversions fail again

see here:19-09-2014 09-10-50.jpg

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Employee Advisor

Is anti-virus enabled on the server ? If yes, exclude all the LC related directories.

Also, share what is in the server logs when the rendering fails.

-Wasil

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Level 1

Hi Wasil,

we disabled all virus scanner, unfortunately with the same result.

This is the log.

10:15 -> rendring correct

10:18-> rendeing incorrect

serverlog.jpg

THX Rocco

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Employee Advisor

Rocco,

Please share a sample Word file to reproduce this issue.

-Wasil