we are facing an issue with the pdf generation on LC ES4.
When we create a pdf comming from a word file (Arial 10, normal letter spacing), the letter spacing gets corrupt.
Especially the letters "v" and "r" will be connected to the letters before (or behind) and the letter space in the pdf is more ore less 0. See:
We tried on three different LC instalations, all with the same result.
Does anyone else face this issue and has any solution on this?
We are using Office 2010 and are converting it directly in ALC.
One finding is, that it correctly works for the first time, but all later conversions fail.
That´s what we did:
Is anti-virus enabled on the server ? If yes, exclude all the LC related directories.
Also, share what is in the server logs when the rendering fails.
we disabled all virus scanner, unfortunately with the same result.
This is the log.
10:15 -> rendring correct
10:18-> rendeing incorrect