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Install Adobe LiveCycle Designer ES4

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I have purchased Adobe LiveCycle Designer ES4.  I received the serial number but never received the Download Links.  I have talked to customer service several times but keep getting transferred.  One rep was able to give me the download link for Adobe LiveCycle Designer ES4 SP1, but when I go to install it i get an error message that states it cant install because there is no previous version found.   I just want to do a new install of the software on my Window 7 computer.  I am coming up on a week since I purchased this software and would really like to use it.  Can someone please reach out to me with some answers?   I have never had so many issues trying to get in touch with a customer service rep that can help me solve an issue.

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