Hi LCCS Team,
I am using screen share in my app including screen view and screen control.
When an agent requests to control the screen of a customer, there is a noticable lag of 1+ seconds
between screen refreshes from what customers sees and what agent then sees. Sometimes it is more
than that. Where it gets even harded is when agent is trying to control customer's mouse and keyboard.
The lag makes it somewhat impossible to remote control.
Is there a specific setting that I should use in my code to optimize for control mode? If not, what
is the general setting that I should be using.
Lastly, are there limits on throughput between the client version of the app and the agent since
the data has to pass through LCCS cloud? Would that affect this?
Thanks,
Michael
