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I have been told to contact "you" by Chat but I can't find a way to do that!!!! This website is SO frustrating to get ANY information or help!!!

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My institution purchased for me Adobe XI, which we didn't know didn't have LiveCycle on it.  I recieved information that I could be upgraded to get LiveCycle but am having a hard time finding out how to do this and what information is needed.  I filled out the form on line but am now being told that the serial number I gave is not correct.  I need to know where to find this number.

My Cuystomer ID number is 0339597467

ANY help will be appreciated and I would LOVE to talk to a human being.

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