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How to configure MS Office to be used for Excel File conversion

wesleyhunter
Level 1
Level 1

We have recently upgraded from LiveCycle Es2 to by basically installing a new version of LiceCycle on a new server. Within the old Es2 server we could successfully convert Excel files to PDF. The new server keeps throwing the error below. We have installed Ms Office and do not want to use OpenOffice. We have also within the adminui configured under Services >PDF Generator > File Type Settings > Edit File Type Setting: Standard, and unticked the checkbox for all Office Type files named "", saved the Standard setting as a new setting name and set the new setting options as the default. So what else needs to be set to get LiveCycle to use Ms Office not OpenOffice when opening and converting?

Error Info:

------------

Exception:

System.ServiceModel.FaultException:  Caused by: ALC-PDG-10010-000: com.adobe.livecycle.generatepdf.client.ConversionException:

Error message from the primary converter:

ALC-PDG-010-010-The conversion has timed out.

Error message from the fallback converter:

ALC-PDG-011-030-Submitted OpenOffice Document could not be converted to PDF. Either OpenOffice is not installed on this system or environment variable OpenOffice_PATH is not set to correct path. Please set OpenOffice_PATH environment variable to the <OpenOffice_Installation_Dir> on the server (e.g C:\Program Files (x86)\OpenOffice.org 3.0) and then restart the server.

Caused by: org.omg.CORBA.COMM_FAILURE:   vmcid: 0x0  minor code: 0 completed: Maybe

  at org.jacorb.orb.giop.ReplyPlaceholder.getInputStream(Unknown Source)

  at org.jacorb.orb.ReplyReceiver.getReply(Unknown Source)

  at org.jacorb.orb.Delegate.invoke_internal(Unknown Source)

  at org.jacorb.orb.Delegate.invoke(Unknown Source)

  at org.omg.CORBA.portable.ObjectImpl._invoke(ObjectImpl.java:475)

  at com.adobe.native2pdf.bmc._ConverterAgentStub.convertToPdf(_ConverterAgentStub.java:37)

  at com.adobe.pdfg.callbacks.NativeToPDFTransactionCallback.convertToPdf(NativeToPDFTransactionCallback.java:236)

  at com.adobe.pdfg.callbacks.NativeToPDFTransactionCallback.doInTransaction(NativeToPDFTransactionCallback.java:206)

  at com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterBean.doRequiresNew(EjbTransactionBMTAdapterBean.java:218)

  at sun.reflect.GeneratedMethodAccessor742.invoke(Unknown Source)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:606)

  at org.jboss.invocation.Invocation.performCall(Invocation.java:397)

  at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:233)

  at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:156)

  at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:63)

  at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:121)

  at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:173)

  at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:77)

  at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:173)

  at org.jboss.ejb.plugins.SecurityInterceptor.process(SecurityInterceptor.java:233)

  at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:211)

  at org.jboss.ejb.plugins.security.PreSecurityInterceptor.process(PreSecurityInterceptor.java:100)

  at org.jboss.ejb.plugins.security.PreSecurityInterceptor.invoke(PreSecurityInterceptor.java:84)

  at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:205)

  at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:138)

  at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:650)

  at org.jboss.ejb.Container.invoke(Container.java:1092)

  at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:436)

  at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:103)

  at com.sun.proxy.$Proxy279.doRequiresNew(Unknown Source)

  at com.adobe.idp.dsc.transaction.impl.ejb.EjbTransactionProvider.execute(EjbTransactionProvider.java:133)

  at com.adobe.idp.dsc.transaction.impl.DefaultTransactionTemplate.execute(DefaultTransactionTemplate.java:79)

  at com.adobe.pdfg.BMCCaller.invokeInSMT(BMCCaller.java:835)

  at com.adobe.pdfg.Native2PdfCaller.callNativeBMC(Native2PdfCaller.java:1098)

  at com.adobe.pdfg.Native2PdfCaller.createPDF(Native2PdfCaller.java:406)

  at com.adobe.pdfg.GeneratePDFImpl.createPDFInternal(GeneratePDFImpl.java:560)

  at com.adobe.pdfg.GeneratePDFImpl.createPDFCommon(GeneratePDFImpl.java:287)

  at com.adobe.pdfg.GeneratePDFImpl.createPDF2(GeneratePDFImpl.java:198)

  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

  at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)

  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

  at java.lang.reflect.Method.invoke(Method.java:606)

  at com.adobe.idp.dsc.component.impl.DefaultPOJOInvokerImpl.invoke(DefaultPOJOInvokerImpl.java:118)

  at com.adobe.idp.dsc.interceptor.impl.InvocationInterceptor.intercept(InvocationInterceptor.java:140)

  at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

  at com.adobe.idp.dsc.interceptor.impl.DocumentPassivationInterceptor.intercept(DocumentPassivationInterceptor.java:53)

  at com.adobe.idp.dsc.interceptor.impl.RequestInterceptorChainImpl.proceed(RequestInterceptorChainImpl.java:60)

  at com.adobe.idp.dsc.transaction.

1 Reply
WASIL
Employee
Employee

The issue seems to be with port blockage and CORBA components not able to communicate. Please disable antivirus (or atleast exclude LiveCycle folder from being scanned). Restart the server.

Thanks

Wasil