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Guide Builder in Designer 8.2.1 not recognizing Flash 10

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Level 1

Hi,

I am attempting to open Guide Builder from Adobe Designer 8.2.1.3144.1.471865 and I am getting the following error:

You must install the Adobe Flash Player 9 control to use Guide Builder.

The latest Flash Player Active X control can be downloaded from http://www.adobe.com/go/getflashplayer.

Now the thing is, I have flash 10 installed on my PC, and I also gone to the download site listed, and got the latest flash player.  Which is again Flash 10. It's obvious that something is wrong here.

I've also found an old copy of Flash 9 in my downloads directory.  I ran that, then tried running Guide Builder again... same problem.  I tried opening Guide Builder up with a new form.  Same problem.

Is there another patch I need to install, or do I have to roll back somehow to Flash 9?

Any assistance would be greatly appreciated.

Regards,

Steve

3 Replies

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Level 10

Yes there is a service pack applied to Designer that will allow you to use Flash 10. I think it is SP2 but I am not 100% sure.

Paul

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Level 1

I am using SP2 and I just started getting the problem too.  I have both Flashs installed 9 and 10.  Guide Builder will not open and errors that I need Flash 9 installed although it is already there...  HELP

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Level 10

Then it must be SP3 that has the fix.

Paul