Get Acrobat to Login to Adminui vs. Rights Management App

[Former Community Member]

I am using Rights Management on LiveCycle 8.2 and managing my users in ES. A problem I am encountering is that certain operations, like revoking documents launch the URL to have the user login to the Rights Management app. But since my users aren't configured there, the logins do not work.

Is there a way to reconfigure either Acrobat or the Rights Management App to redirect appropriately?

[Former Community Member]

I am confused .....LiveCycle uses a shared User store ...... so logging into any part of LiveCycle will use common users.

Paul

[Former Community Member]

True, LiveCycle uses a common User Store, but when certain menu items are used from Acrobat, they direct to a web application (https://localhost:8443/edc/Login.do) distributed with ES, but this application does not use the common store. I don't know much about why this is the case, but have been told that it is by design.

Perhaps there is some configuration that needs to occur to allow the policy server app to use the LC ES User Store?

[Former Community Member · Accepted solution]

It does use the common store ....perhaps you did not give those users the rights in livecyle to access that application. In the LiveCycle Adminui you need to give the users the "LiveCycle Rights Management Manage Invited and Local Users" right.

Paul

[Former Community Member]

Thanks Paul,

I guess what confused me was the fact that I had no problems whatever applying policies or doing any of the actions via the Rights Management Module in the adminui and would have thought Super Admin didn't need explicitly added to that role.

Seems to work now.

Thanks again!

[Former Community Member]

Apparently not with respect to Rights Management. I have been told that this was deliberately designed this way and has to do with Policy Server being a stand alone product at some point.

The User store for LiveCycle isn't shared with the legacy Policy Server application and that is the URL that the native applications (such as Acrobat or the Office RM Extensions) direct to from certain menu options. The URL format is as follows : http://localhost:8443/edc? Etc. That application seems to use a separate store altogether as I can not even log in using my administrator credentials.

Ryan M. Jacobs

614.266.3663

rjacobs@cardinalsolutions.com

[Former Community Member]

In the version 7 days it was a separate user base but since version 8 it has a common user store. The app is protected by that right I mentioned. So all is good now?

Paul

[Former Community Member]

Yup. All is good now.

Thanks!