Forms and Documents functions not working on iPad

[Former Community Member]

Hello to all;

I need some support with LiveCycle for Mobile on Apple iPad. In the app's main menu, when i log in to the Livecycle server, there should be 3 tabs (Tasks, Forms and documents), but i can see only the Tasks tab.

I have set the following user permission for the test user:

• LC Content Spaces User
• Services User
• LiveCycle Workspace User

Thankks in advance for your answers

Darklight3it

[Former Community Member · Accepted solution]

Hi Darklight3it,

Forms and Documents support requires LiveCycle ES2.5 Server.  For ES2, only Tasks are supported.

Are you running ES2 or ES2.5 Server?

Thanks,

Howard

[Former Community Member]

Hi Howard;

I'm currently running LiveCycle ES2 Server, thanks for your answer.

Darklight3it

[Former Community Member]

Another Question....

In order to test the Tasks functionality I've made a simple process that assigns a task to the test user. The problem is that the notification does not appear on the iPad even if it's notified on the Workspace.

Did i miss some important detail in the assign task options?

[Former Community Member]

Hello,

Check out the help page here: http://help.adobe.com/en_US/LiveCycle/9.5/WorkbenchHelp/WS92d06802c76abadb-1cc35bda128261a20dd-7dbf....

I suspect that the issue is that you have not configured the Assign Task or Assign Multiple Tasks operations to allow tasks to be completed without opening the form or Guide.  That check box has to be set so that the mobile device sees the task. 

Also remember to put in good quality Task Instructions, as that text is typically the primary way of indicating what is to be approved or rejected to the user.  The PDF is sent along with the task to the device as an attachment.  I like to use XPath to construct a great message, for example:

{/form_data/users_name} has submitted a purchasing request valued at {/form_data/value}.  The reason for the request is: {/form_data/reason}.

Good luck!

Matt MacKenzie

Adobe Systems

[Former Community Member]

I have unchecked the option " Form Must Be Displayed When Completing" and set the Workspace User Interface to Approval Container, but i still can't see the task in LiveCycle Mobile. Any Other Ideas?

[Former Community Member]

Darklight3it,

Are you able to see the task for that user via the workspace web interface (e.g. http://lcservername:8080/workspace ) on a desktop/laptop pc?

Do you have any other mobile devices with LC Mobile installed?  e.g. iPhone, BlackBerry, Android device.

Howard

[Former Community Member]

Yes I can see the task on the workspace. At the moment I have no other devuce to test the application.

[Former Community Member]

Did you uncheck the  "Form Must Be Displayed When Completing" before you created the work item? If this setting was not unchecked when the task was created then you would have to re-create the task again for it to be visible. Try re-submkitting the same task (now that the "Form Must Be Displayed..." checkbox is unchecked and see if it is visible on the mobile device.

[Former Community Member]

Done in all of my tests, but still not working.

[Former Community Member]

Problem Resolved, it was due to a superpoosition of user in LiveCyle Mobile log in operations.

Thanks to all