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Form renders in separate window

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Level 2

Some users are having an issue where their forms are rendering out of the browser and they don't have access to the routing buttons.  The users that have this issue have it consistently (user A will always have the issue) but other users with the same versions of software will not have problems (user B can use the tool normally)

Specifically we are using Livecycle 8.2

Acrobat Reader X 10.0     ( we have the option checked to render in the browser)

Internet explorer 8.0.760

Any help would be greatly appreciated,

Parker

5 Replies

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Former Community Member

In Reader/Acrobat there is a setting that controls whether the PDF loads inside or outside the browser. You shoudl have it set to load inside the browser. The setting can be found in Acrobat/Reader under the Edit menu/Preferences option, Internet tab .....the 1st checkbox controls this setting.

Hope that helps

Paul

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Level 2

That was the first thing we checked.  Adobe Reader is set to render in the browser.

Any other ideas?

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Former Community Member

Can you elaborate on what you mean by routing buttons .....as well are they all using the same versions of Acrobat/Reader and OS?

Paul

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Level 2

The versions of the software are the same.

By routing buttons I'm refering to two different buttons we have added to the form, one for 'Approved' one for 'Denied'.  Depending on which one they pick they follow different paths in the process.  I hope I'm using the proper term for the buttons.

The issue is that when the form displays out of the browser the buttons are pushed off the screen.  We are not able to move the screen so we can't get to the buttons.

Thanks again

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Former Community Member

I am assuming that the buttons are on the PDF (part of the form) right? Is it a case of scroll bars not appearing

so you can scroll the page down or is it that the PDF is being housed inside of an HTML container that has the

buttons in it?

Paul