Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Form Data missing when Opened

Avatar

Level 1

I been having problem with PDF files clients sent to our agents.

When the pdf is high-lighted in Outlook it will open in preview mode and shows all the data correctly.

When  it is opened in Acrobat 9 Pro, the data is missing.  This is true even  when I used the Export Data function, the xml shows as empty.

Anyone know what is the cause of this issue? or how to fix it?

Here is what the Form looks like when "Previewed" in Outlook.  It shows that data are entered

EmailPreviewMode.jpg

Here is the actual PDF file

http://cid-217d3e6d42015c53.office.live.com/self.aspx/Shared%20Files/SamplePDF.pdf

5 Replies

Avatar

Level 10

I opened your form and it had no data ...I added data, saved it, reopened and it was there. Are any of the users using a MAC to view the file?

I assume that they are attaching the file to the email themselves ....any chance they are grabbing the wrong file?

Paul

Avatar

Level 1

I am currently following up with the client to figure out what they are using that is causing this problem.

There however is no chance the wrong file is e-mailed however.  Since  the data is visible when previewing the attachment in Email.

I have no idea why the data associated with the file is readable by whatever preview mechanism Outlook 2010 uses, but somehow inaccessible to Acrobat Reader/Pro.

I am not sure if it is the Mac Preview program issue, but I do not believe they are using Macs.  I will post the information as soon as I receive it.

Avatar

Level 6

FWIW, when I open the file in Preview on the Mac, the data is in the fields. When I open it in Acrobat, it's not.

Avatar

Level 1

According to them they are using Acrobat Professional 8.

I am now completely lost at what could be causing the issue.

They are based in People's Republic of China (e.g. mainland China).  I am not sure if that has anything to do with it - since I assume they are using Chinese Versions of Windows and the associated software.

Avatar

Level 10

I am at a loss also .....You have the target version set for 8.1 so I assume that they are using at least an 8.1 version. And I assume that they are not getting any errors or dialogs when they open the form?

One thing to try (its a long shot) - in the File/Form Properties/Defaults set the "Preserve Scripting Changes to form when saved" from manual to automatic.

Paul