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Form cannot be opened in Adobe Reader

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Level 2

I created a fillable form using Adobe Livecycle, and save it with Adobe Reader extension.

I tested it in my computer, and Adobe Reader can open and fill the form without issues. Another colleague does not find any issues either. But when I send the form many people, already a few of them responded that they were not able to open the form in Adobe Reader. Please find the screenshot below.

Screenshot_20170929-183611.png

Why does this happen, and how to resolve it?

1 Reply

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Level 7

It looks like they are trying to open it with something other than Reader. This message will show up if you try to open it on a smart device such as a smart phone or tablet. It will also happen if you try to open it in the browser. Ask the users to download the file than try to open it.