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Failed convertion MS Office files with PDFGenerator ES4

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Level 2

hello all, I followed the steps to set PDGF

http://blogs.adobe.com/livecycle/2013/03/file-format-specific-pdfg-configuration-requirements-in-liv...

http://blogs.adobe.com/livecycle/2013/03/requirements-and-recommendations-for-running-livecycle-pdf-...



But I had trouble converting MS Office files, I hope you can help me, this is the log

2013-08-21 15:16:13,512 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-2) ALC-PDG-001-024-Market Analysis.xls: Time Job Submitted: 8/21/13 3:16 PM for job = Market Analysis.xls36ae4c-c68308-6401de-92af94-5a730a-24eb28

2013-08-21 15:16:13,512 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-2) ALC-PDG-001-017-Market Analysis.xls: Job Submitted by User: administrator

2013-08-21 15:16:13,512 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-2) ALC-PDG-001-016-Market Analysis.xls: Job Type: Convert to PDF

2013-08-21 15:16:13,535 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-2) ALC-PDG-001-022-Market Analysis.xls: Security Settings Used: No Security

2013-08-21 15:16:13,535 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-2) ALC-PDG-001-023-Market Analysis.xls: FileType Settings Used: Standard

2013-08-21 15:16:17,126 INFO  [com.adobe.truststore.crypto.CryptoUtil] (http-0.0.0.0-8080-2) encryptBytes: Building secret key for length: 16

2013-08-21 15:16:17,269 INFO  [com.adobe.service.ProcessResource] (http-0.0.0.0-8080-2) ALC-BMC-001-505: Service ColorProfileSvc: Starting native process with command line "C:\\Adobe\\Adobe LiveCycle ES4\\jboss\\server\\lc_turnkey\\svcnative\\ColorProfileSvc\\ColorProfileService.exe" 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   -AppServer jboss

2013-08-21 15:16:18,236 INFO  [com.adobe.service.ProcessResource] (RequestProcessor-2) ALC-BMC-001-508: Service ColorProfileSvc: Native process PID = 3640

2013-08-21 15:16:18,347 WARN  [com.adobe.service.ImpersonatedConnectionManager] (http-0.0.0.0-8080-2) ALC-BMC-001-028: Service PDFMakerSvc: Reducing maximum pool size from 20 to 1 to match number of impersonation credentials.

2013-08-21 15:16:18,356 INFO  [com.adobe.pdfg.BMCCaller] (http-0.0.0.0-8080-2) ALC-PDG-001-021-Market Analysis.xls: PDF Settings Used: C:\Adobe\Adobe LiveCycle ES4\temp\pdfg-WIN-1DW2XDEOS5W_\07\2b1f-8676be-6e23aa-bc3ffe-65a7fb-710d7f\pdfg Standard 3188855403719139527.joboptions

2013-08-21 15:16:18,426 INFO  [com.adobe.service.ImpersonatedConnectionManager] (http-0.0.0.0-8080-2) Service Native2PDFSvc: Resource ProcessResource@1028ade(name=pdfgen.exe,pid=0) acquired credential administrator

2013-08-21 15:16:18,427 INFO  [com.adobe.service.ProcessResource] (http-0.0.0.0-8080-2) ALC-BMC-001-505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES4\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe administrator - "C:\\Adobe\\Adobe LiveCycle ES4\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" True -WinStaName WinSta0 -DeskName PDF-NA7f4a50002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES4\\Java\\jdk1.6.0_31\\jre\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jni_wrapper_infopath10.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/jacorb/jacorb.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/jacorb/avalon-framework-4.1.5.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/jacorb/concurrent-1.3.2.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/jacorb/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES4/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/jacorb/antlr-2.7.2.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer -IOR IOR:000000000000002249444C3A636F6D2F61646F62652F736572766963652F4D616E616765723A312E30000000000000020000000000000100000102000000000E3139322E3136382E312E313138000DC800000018323230353832343831392F42522D322F0100000000000000000000050000000000000008000000004A41430000000001000000200000000005010001000000010001000100010109000000020501000100010100000000210000007000000000000000010000000000000024000000200000007E00000000000000010000000E3139322E3136382E312E313138000DC900400000000000080606678102010101000000170401000806066781020101010000000764656661756C7400000000000000000000000000000000000000002000000004000000000000001F0000000400000003000000010000002000000000000000020000002000000004000000000000001F0000000400000003   -AppServer jboss

2013-08-21 15:16:22,092 INFO  [com.adobe.service.J2EEConnectionFactoryManagerPeerImpl] (http-0.0.0.0-8080-2) Service: Native2PDFSvc resource: ProcessResource@1028ade(name=pdfgen.exe,pid=0) applying queue wait adjustment of 3s to timeout of transaction: TransactionImple < ac, BasicAction: -3f57fe8a:c005:5215284e:3455 status: ActionStatus.RUNNING >. Supplied timeout: 300s, Effective timeout: 297s.

2013-08-21 15:16:22,093 INFO  [com.adobe.service.J2EEConnectionFactoryManagerPeerImpl] (http-0.0.0.0-8080-2) Service: Native2PDFSvc successfully scheduled an interrupt for transaction: TransactionImple < ac, BasicAction: -3f57fe8a:c005:5215284e:3455 status: ActionStatus.RUNNING > after 297s.

2013-08-21 15:16:23,170 INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (RequestProcessor-4) ALC-PDG-001-001-Begin processing job : C:\Adobe\Adobe LiveCycle ES4\temp\pdfg-WIN-1DW2XDEOS5W_\07\2b1f-8676be-6e23aa-bc3ffe-65a7fb-710d7f\Market Analysis.xls

2013-08-21 15:20:53,222 INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (RequestProcessor-4) ALC-PDG-001-000-The system cannot find the file specified.

2013-08-21 15:21:08,289 INFO  [com.adobe.native2pdf.bmc.ExcelToPdfConverter] (RequestProcessor-4) ALC-PDG-001-000-Native2Pdf BMC Conversion timed out - Shutting down JVM!

2013-08-21 15:21:09,021 INFO  [STDOUT] (ProcessResource@1028ade(name=pdfgen.exe,pid=0) Output Reader)

ERROR: API        = ReadFile(1)

2013-08-21 15:21:09,021 INFO  [STDOUT] (ProcessResource@1028ade(name=pdfgen.exe,pid=0) Output Reader)        ERROR CODE =

ERROR: API        = ReadFile(2)

2013-08-21 15:21:09,023 WARN  [jacorb.giop.conn] (ClientMessageReceptor1) Abnormal connection termination. Lost 1 outstanding replie(s)!

2013-08-21 15:21:09,052 INFO  [STDOUT] (ProcessResource@1028ade(name=pdfgen.exe,pid=0) Output Reader)        ERROR CODE = 109

       MESSAGE    = The pipe has been ended.

2013-08-21 15:21:09,100 WARN  [com.adobe.service.ProcessResource] (ProcessResource@1028ade(name=pdfgen.exe,pid=0) Error Reader) ALC-BMC-001-024: Service Native2PDFSvc: Process ProcessResource@1028ade(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}

2013-08-21 15:21:09,102 INFO  [com.adobe.service.ImpersonatedConnectionManager] (ProcessResource@1028ade(name=pdfgen.exe,pid=0) Error Reader) Service Native2PDFSvc: Resource ProcessResource@1028ade(name=pdfgen.exe,pid=0) returned credential administrator

2013-08-21 15:21:26,076 ERROR [com.adobe.service.ProcessResource] (http-0.0.0.0-8080-2) ALC-BMC-001-001: Unexpected exception while rolling back transaction

Best regards

2 Replies

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Level 1

Are you sure you have installed 32-bit version of MS Office?

64-bit version is not supported.

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Level 8

Also make sure all the registration messages for office and Acrobat have been cleared.  What version of Acrobat did you install?