ES4 dies after splash screen

Avatar

Avatar
Level 1
ckl
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile

Avatar
Level 1
ckl
Level 1

Likes

0 likes

Total Posts

1 post

Correct reply

0 solutions
View profile
ckl
Level 1

26-09-2018

Recently was forced into a system restore situation.  System is now back up except ES4.  When I attempt to run ES4 the splash screen will come up and then disappear.  Watching the process come on line, the formdesign.exe (I think that is the name) comes up then disappears.

Steps taken:

Have attempted to repair.  States repair was successful but no joy.

Have attempted uninstall/install.  Installation is not successful. Error msg - expected file cannot be found (approximate wording)

Downloaded a fresh zip download file.  Same results.

Have installed the sp1.  Successfully but the program still dies on load.

Have looked at AEM forms but not interested in cloud based program at this time. 

Anyone have any ideas?

Accepted Solutions (0)

Answers (4)

Answers (4)

Avatar

Avatar
Validate 1
Level 4
mouslander
Level 4

Likes

23 likes

Total Posts

298 posts

Correct reply

27 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile

Avatar
Validate 1
Level 4
mouslander
Level 4

Likes

23 likes

Total Posts

298 posts

Correct reply

27 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 10
Boost 1
View profile
mouslander
Level 4

11-10-2018

I had the same problem with ES4 on Windows 10 with Acrobat DC. I had to go back and install Acrobat XI to get it to work.

Avatar

Avatar
Coach
MVP
radzmar
MVP

Likes

397 likes

Total Posts

2,687 posts

Correct reply

492 solutions
Top badges earned
Coach
Ignite 3
Ignite 1
Validate 1
Give Back 50
View profile

Avatar
Coach
MVP
radzmar
MVP

Likes

397 likes

Total Posts

2,687 posts

Correct reply

492 solutions
Top badges earned
Coach
Ignite 3
Ignite 1
Validate 1
Give Back 50
View profile
radzmar
MVP

27-09-2018

What is the exact error you get when uninstalling Designer?

Avatar

Avatar
Establish
MVP
_Bruce_Robertson
MVP

Likes

271 likes

Total Posts

1,782 posts

Correct reply

372 solutions
Top badges earned
Establish
Give Back 25
Give Back 10
Give Back 5
Give Back 3
View profile

Avatar
Establish
MVP
_Bruce_Robertson
MVP

Likes

271 likes

Total Posts

1,782 posts

Correct reply

372 solutions
Top badges earned
Establish
Give Back 25
Give Back 10
Give Back 5
Give Back 3
View profile
_Bruce_Robertson
MVP

27-09-2018

Did you get any messages in the Windows event log?

Might be worth trying to uninstall the Microsoft Visual C++ Redisributable (one of Designers dependencies) before a reinstall

Avatar

Avatar
Validate 1
Level 4
MinusZero
Level 4

Likes

30 likes

Total Posts

326 posts

Correct reply

54 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile

Avatar
Validate 1
Level 4
MinusZero
Level 4

Likes

30 likes

Total Posts

326 posts

Correct reply

54 solutions
Top badges earned
Validate 1
Boost 5
Boost 3
Boost 25
Boost 10
View profile
MinusZero
Level 4

26-09-2018

Are you able to try installing in a non-default folder? If i have to reinstall something 'fresh' i try a different folder name.