ES2 Upgrade Issue

Avatar

Avatar

NW987

Avatar

NW987

NW987

14-12-2010

I'm ugrading a second(I've already upgrade one server successfully) instance of livecycle 8.2 to livecycle ES2 SP2 and I'm receiving errors post upgrade.  The upgrade seems to go smoothly until I try to login to workspace after and I'm unable to render PDFs.

There is a problem with the reader extension/reader extension credentials.  The stack trace is:

2010-12-11 17:01:34,322 ERROR [org.jboss.ejb.plugins.LogInterceptor] RuntimeException in method: public abstract java.lang.Object com.adobe.idp.dsc.transaction.impl.ejb.adapter.EjbTransactionBMTAdapterLocal.doRequiresNew(com.adobe.idp.dsc.transaction.TransactionDefinition,com.adobe.idp.dsc.transaction.TransactionCallback) throws com.adobe.idp.dsc.DSCException:
ALC-DSC-000-000: com.adobe.idp.dsc.DSCRuntimeException: Internal error.
        at com.adobe.truststore.provider.db.POFHelper.getValues(POFHelper.java:444)
        at com.adobe.truststore.provider.db.CredentialSearchHelper.fetchAllCredentials(CredentialSearchHelper.java:225)
        at com.adobe.truststore.provider.db.DatabaseTrustStoreProvider.getCredentialsInfo(DatabaseTrustStoreProvider.java:519)
        at com.adobe.truststore.businesslogic.impl.CredentialManagerImpl.getAllCredentialsInfo(CredentialManagerImpl.java:126)
        at com.adobe.truststore.dsc.CredentialServiceImpl.fetchAllCredentialsInfo(CredentialServiceImpl.java:396)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
.......

Caused by: com.adobe.pof.schema.ObjectTypeNotFoundException: Object Type: truststore.truststore_credential_type_new not found.
        at com.adobe.pof.omapi.POFObjectManagerRemoteBean.getObjectType(POFObjectManagerRemoteBean.java:165)
        at sun.reflect.GeneratedMethodAccessor296.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:585)
        at org.jboss.invocation.Invocation.performCall(Invocation.java:359)
        at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:237)
........

2010-12-11 17:01:34,327 ERROR [TrustStoreComponent] Internal error.
2010-12-11 17:13:22,730 ERROR [STDERR] Dec 11, 2010 5:13:22 PM com.adobe.truststore.provider.db.POFHelper getValues
SEVERE: Error during POFHelper.getValues. Exception: Object Type: truststore.truststore_credential_type_new not found.
2010-12-11 17:13:22,731 ERROR [STDERR] com.adobe.pof.schema.ObjectTypeNotFoundException: Object Type: truststore.truststore_credential_type_new not found.
2010-12-11 17:13:22,731 ERROR [STDERR]  at com.adobe.pof.omapi.POFObjectManagerRemoteBean.getObjectType(POFObjectManagerRemoteBean.java:165)
2010-12-11 17:13:22,731 ERROR [STDERR]  at sun.reflect.GeneratedMethodAccessor296.invoke(Unknown Source)
........

So I am unable to render forms because of the problem with the reader extensions service.  When I try to login to the reader extensions gui(ie /ReaderExtensions), I get an error saying the reader extensions service might not be running.  I also cannot see or update the reader extensions credential in adminui.

Does anyone have an idea?

View Entire Topic

Avatar

Avatar

Hina_Rastogi

Avatar

Hina_Rastogi

Hina_Rastogi

15-12-2010

Hi,

Can you try the following steps and re-attempt the upgrade?

1) Go to pre-upgrade state for your LiveCycle system (restore database, global directory storage etc.)

2) From your ES2 SP2 installation delete the following folders.

     a) <LiveCycle ES2 Root>/configurationManager/export

     b) <LiveCycle ES2 Root>/configurationManager/log

     c) <LiveCycle ES2 Root>/configurationManager/working

3) Re-attempt upgrade

Let me know if it works for you.

Thanks,

Hina Rastogi