Error while using Adobe live cycle ExportPDF

[Former Community Member]

I have installed Adobe live Cycle and am trying to use one for its service and trying to convert the pdf file to html.

Please refer to the attached screen shot.

when i click on ExportPDF and give the input as any PDF file , I am getting the error as

Error Code:80036
Error Message: ALC-PDG-080-036-Unable to connect to PDFG Service. No User has been defined.

Let me know if i am missing anythign.

Regards

Pushpendra

[Former Community Member]

Please navigate to below path in the AdminUI.

Home > Services >PDF Generator > User Accounts

Check if you have added any user in Valid status or not