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Error: " If this message is not eventually replaced by the proper contents..."


Level 2

Some users are reporting seeing this error message when they try to open specific PDF forms I've created in alternative PDF viewers.

The forms do work on PCs using Firefox and Internet Explorer.

They do not work on Mac using Safari, Chrome or Fireforx.

Please wait...

     If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.    

You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting

For more assistance with Adobe Reader visit acrreader.html.

What might help rectify this problem? If I were to change the compatibility settings to accepting Legacy (Acrobat 6) as the rendering engine (Form Properties > Compatibility) and Acrobat and Adobe Reader 8.0 as the Target Version (Form Properties > Defaults) would that work?

Please advise as to how best to fix this and make our forms accessible to all.

2 Replies


Level 1

All this is very informative,although way over my head, but it doesn't solve my problem. All I am trying to do, with my LG Android cellphone, is download my county's information packets on dissolution of marriage so I can read it and see how to get this started. Any help would be much appreciated. Thank you.