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Error "ALC-DSC-801-000: com.adobe.idp.dsc.pool.service.impl.ServicePoolDoesNotExistException" while converting Word To PDF using GeneratePDFService


Level 1

The below Error occurs while converting Word to PDF using GeneratePDFService(Webservices)

Message"ALC-DSC-801-000: com.adobe.idp.dsc.pool.service.impl.ServicePoolDoesNotExistException: Pool for service id GeneratePdfService, major version 1 and minor version 1 does not exist"

When I am debugging, i can debug till convertPDF2() and it jumps to catch after there.How to overcome this?

Any help is highly appreciated.



1 Reply


Employee Advisor

Looks like a configuration issue. Please re run the configuration manager. Also test the PDFG conversion in adminui.