Error opening DRM PDF document using Acrobat Reader

[Juggyboy_Haja]

I am having problem opening a DRM PDF document using Acrobat Reader. When I open the document I get a message if I want want to connect to xx.xxxxx.xx server (Allow / Disallow), I click Allow then I get this error message without prompting me for the login box.

"An error occurred while performing this operation. Contact an administrator if this problem continues."

What is strange is that when I open the document using Acrobat Professional then there is no error and I get login box.

I tried this in Acrobat 8 and 9 Reader with latest updates.

Please help.

[Juggyboy_Haja]

I can open the document using Acrobat Reader 8 without any errors. But Acrobat Reader 9 gives me the above error.

[Former Community Member]

The problem is the enhanced security, turned on by default, in Adobe 8.2 and 9.3 - specifically restrictions on cross domain scripting.  

You need to install a crossdomain.xml file in the root of your application server.

See the Enhanced Security and Troubleshooting Guide and FAQ: http://learn.adobe.com/wiki/download/.../Enhanced_security_faq.pdf

And the Cross Domain Policy File Specification: http://www.adobe.com/devnet/articles/crossdomain_policy_file_spec.html