E-mail endpoint set up issue

[AKloft]

Hello Everyone,

I'm using LiveCycle ES 8.0 and trying to get an e-mail endpoint working correctly.  I have the endpoint set up with a User Name of SuperAdmin and have given the SuperAdmin invoke permissions as I have read to do on this site.  However, I am still getting the:

[com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] unlock EmailSource  error in the server log.

i have verified the inbox information as well as the SMTP information with the people in charge of the mail server and the haven't seen anything wrong.

Any advice/help would be GREATLY appreciated.

Alex

[Jasmin_Charbonn]

What error do you get in the application server log?

Jasmin

[AKloft]

essentially it's a bunch of these:

[com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] begins process emails:
2010-04-08 07:49:42,683 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] done process emails:
2010-04-08 07:49:42,684 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] unlock EmailSource : YYYYYYYYYYYYYYYYYYY@XXXXXXXXXX
2010-04-08 07:49:52,634 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] begins process emails:
2010-04-08 07:49:52,681 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] done process emails:
2010-04-08 07:49:52,682 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] unlock EmailSource : YYYYYYYYYYYYYYYYYYY@XXXXXXXXXX
2010-04-08 07:49:53,495 INFO  [com.adobe.workflow.AWS] Invoking action synchronously
2010-04-08 07:49:53,502 INFO  [STDOUT] **************STARTTTTT********
2010-04-08 07:49:53,585 INFO  [com.adobe.workflow.AWS] Invoking action synchronously
2010-04-08 07:49:53,589 INFO  [com.adobe.workflow.AWS] Invoking action synchronously
2010-04-08 07:49:53,596 INFO  [STDOUT] *****PDF To TIFF PATH
2010-04-08 07:49:53,597 INFO  [com.adobe.workflow.AWS] Invoking action synchronously
2010-04-08 07:49:53,841 INFO  [STDOUT] Apr 8, 2010 7:49:53 AM com.adobe.idp.workflow.dsc.service.OrchestrationEventListenerService propogateFault
INFO: ProcessManagerSerice:throwEvent()
2010-04-08 07:49:53,963 INFO  [com.adobe.idp.scheduler.SchedulerServiceImpl] OneShot Trigger created ----------------------------------------
2010-04-08 07:49:58,095 INFO  [STDOUT] Apr 8, 2010 7:49:58 AM com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
INFO: retrieving active event for 37751
2010-04-08 07:49:58,117 INFO  [STDOUT] Apr 8, 2010 7:49:58 AM com.adobe.idp.event.notification.NotificationManagerImpl retrieveEvent
INFO: retrieved active event for 37751
2010-04-08 07:49:58,145 INFO  [STDOUT] Apr 8, 2010 7:49:58 AM com.adobe.idp.event.notification.NotificationManagerImpl sendNotifications
INFO: Total subscriptions retrieved = 0  for event id37751
2010-04-08 07:50:02,638 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] begins process emails:
2010-04-08 07:50:02,686 INFO  [com.adobe.idp.dsc.provider.service.email.impl.EmailReaderImpl] done process emails:

[Jasmin_Charbonn]

..and the emails are not being read from the mail box?

Jasmin

[AKloft]

I'd assume so.  Although there isnt ever an email showing up in the box

[Former Community Member]

Hi there

The stack trace you are seeing is INFO not ERROR.

I found an old bug that said those lines keep printintg to the log and are unnecessary. They have been removed in later versions of LiveCycle.

Sounds like your email endpoint has the correct configuration otherwise you would get an error on creating your endpoint.

It does a live check to the email server to verify this information.

You may not see the email appeaing in the Inbox Users mailbox since it is processed quickly.

Are you getting any failure messages returned to the sender of the email?

If User A sends an email with an attachment to the Inbox User you set on the endpoint, and it fails, a failure message is returned to User A. That is what the SMTP configuration is for on the endpoint.

Diana