Drop down choices changing by themselves after emailing form, but remaining the same for sender.

Avatar

Avatar
Validate 1
Level 1
jrpasillas
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile

Avatar
Validate 1
Level 1
jrpasillas
Level 1

Likes

0 likes

Total Posts

4 posts

Correct reply

0 solutions
Top badges earned
Validate 1
View profile
jrpasillas
Level 1

08-02-2021

image.pngimage.pngI have created a form with drop down fields. When I save the form as a PDF and email it, the recipients form has several drop downs changed, but not all of them. It remains correct on my end. How do I fix this? I have even gone in the form and copied a cell that doesn't change and pasted to all of other cells. AS you can see from the screen shots, The top one is what I created, saved and emailed. The bottom one has several "credit types" that have changed. 

Accepted Solutions (0)

Answers (2)

Answers (2)

Avatar

Avatar
Affirm 100
Employee
Kosta_Prokopiu1
Employee

Likes

165 likes

Total Posts

369 posts

Correct reply

107 solutions
Top badges earned
Affirm 100
Validate 1
Establish
Give Back 5
Give Back 3
View profile

Avatar
Affirm 100
Employee
Kosta_Prokopiu1
Employee

Likes

165 likes

Total Posts

369 posts

Correct reply

107 solutions
Top badges earned
Affirm 100
Validate 1
Establish
Give Back 5
Give Back 3
View profile
Kosta_Prokopiu1
Employee

10-02-2021

@jrpasillasI looked at your form and tried to recreate this situation by sending it via e-mail, printing it, re-saving it and opening it in different browsers. It never showed that behaviour.

How do the recipients open the form? Do they use Adobe Reader, other PDF viewers?

When you send out that form - is it still changeable? Could it be that someone accidentally changed the drop-down? If this is some form result statement. Would it not be better to print that form (to PDF) and send it as e-mail? It cannot be changed then.

I cannot see any reason why the drop-downs would change value. No scripting, No data binding - I assume you fill out that form manually? Or do you use a dataset to merge with the form (XML)?

How exactly are you sending the PDF?

Avatar

Avatar
Springboard
MVP
Magus069
MVP

Likes

143 likes

Total Posts

1,078 posts

Correct reply

155 solutions
Top badges earned
Springboard
Validate 1
Ignite 3
Ignite 1
Establish
View profile

Avatar
Springboard
MVP
Magus069
MVP

Likes

143 likes

Total Posts

1,078 posts

Correct reply

155 solutions
Top badges earned
Springboard
Validate 1
Ignite 3
Ignite 1
Establish
View profile
Magus069
MVP

09-02-2021

Hi there,

 

it's not as easy to pinpoint exactly why it is behaving this way, but by the look of it I might have an idea.

Looks like your table is static, I mean you do not duplicate a row by adding / removing rows, so every rows have their respected objects.

It is possible that the software misinterpret the data and confuse some fields from one another... since you had the fields copy-pasted, you should make sure to have each fields have a different name.

 

I am not sure if this will fix your problem, but it's worth giving it a try, I had a similar issue once and that fixed it.

I hope this will help.