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salsanchez
August 7, 2020
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Document will not open says need adobe reader 8 or higher

  • August 7, 2020
  • 3 replies
  • 47498 views

I keep getting this in every browser. The document you are trying to load requires Adobe Reader 8 or Higher.  You may not have Adobe Reader installed on your viewing environment may not be properly configured to use adobe reader.

 

I need to sign the paper online. I can't download then re-upload. How do I fix this issue

 

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    Best answer by Mayank_Gandhi

    XFA form will not open in the browser. You need to download the form and open it in-app. However, you can try IE11 in particular. 

    3 replies

    altrue990
    altrue990
    Level 4
    August 7, 2020

    The form you are attempting to open is a dynamic XFA form. These forms can only be opened in an XFA aware reader, which basically means Adobe Acrobat. You must download it and open it with acrobat/reader in order to view it.

    Kosta_Prokopiu1
    Adobe Employee
    Kosta_Prokopiu1Adobe Employee
    Adobe Employee
    August 10, 2020

    as said here, Adobe Reader or Acrobat is required to view and sign. You need to download the PDF if on Chrome and the likes.

    The only possible way to use in Browser is if you still happen to have IE11 on your Windows and installed the Adobe Reader with the plugin so that it opens in the browser.

    The newer your Windows version the more unlikely that this is still available.

      Mayank_Gandhi
      Adobe Employee
      Mayank_GandhiAdobe EmployeeAccepted solution
      Adobe Employee
      August 25, 2020

      XFA form will not open in the browser. You need to download the form and open it in-app. However, you can try IE11 in particular. 

        Kosta_Prokopiu1
        Adobe Employee
        Kosta_Prokopiu1Adobe Employee
        Adobe Employee
        August 25, 2020
        As Mayank says, if you still have IE11 and installed Adobe Reader with the browser plugin activated (in Preferences of Reader look for Internet and follow instructions if not activated). But to be clear: this use case is deprecated and will not work for much longer. The organization that wants you to sign PDF like that must offer alternatives (such as download and upload) or use services like Adobe Sign.
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