Display issue with LiveCycle Designer ES4 for cropped PDF in WIN7

[KennyBR]

Hi,

I am having issue displaying the cropped PDF file in the LiveCycle Designer ES4. The PDF files are cropped 3 inches from bottom using Adobe Acrobat 8 Professional. It used to display properly when we have a WinXP machine but once we moved to a Win7 machine, it cannot display the top part of the PDF anymore. Can anyone help on how to fix the display issue? Thanks.

Kenny

Environment:

Adobe LiveCycle Designer ES4 V11.0.0.2013.0303.1.892433

Adobe Acrobat 8.0.0

Screenshots

Win 7, LiveCycle Designer does not display properly

Win XP, LiveCycle Designer used to display properly

[Varun_Nohria]

Hi Kenny,

Acrobat 8 is not supported with LiveCycle ES4.

Update the Acrobat version and test again.

-Varun Nohria

[KennyBR]

Thanks vNohria.

I am having same issue with Adobe Acrobat 9. The Acrobat 9 cropped file is displaying properly under WinXP but have the same issue as above in Win7. This issue seems uncommon as I tried to look for similar issue  and couldn't find any.

P.S. It's only the Design View in Win7 that has the issue, I can still see the file fine with Preview PDF in both enviornment.

Design View:

Preview PDF: