Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Display issue with LiveCycle Designer ES4 for cropped PDF in WIN7

Avatar

Level 1

Hi,

I am having issue displaying the cropped PDF file in the LiveCycle Designer ES4. The PDF files are cropped 3 inches from bottom using Adobe Acrobat 8 Professional. It used to display properly when we have a WinXP machine but once we moved to a Win7 machine, it cannot display the top part of the PDF anymore. Can anyone help on how to fix the display issue? Thanks.

Kenny

Environment:

Adobe LiveCycle Designer ES4 V11.0.0.2013.0303.1.892433

Adobe Acrobat 8.0.0

Screenshots

Win 7, LiveCycle Designer does not display properly

Win7.jpg

Win XP, LiveCycle Designer used to display properly

WinXP.jpg

0 Replies

Avatar

Level 3

Hi Kenny,

Acrobat 8 is not supported with LiveCycle ES4.

Update the Acrobat version and test again.

-Varun Nohria

Avatar

Level 1

Thanks vNohria.

I am having same issue with Adobe Acrobat 9. The Acrobat 9 cropped file is displaying properly under WinXP but have the same issue as above in Win7. This issue seems uncommon as I tried to look for similar issue  and couldn't find any.

P.S. It's only the Design View in Win7 that has the issue, I can still see the file fine with Preview PDF in both enviornment.

Design View:

Design.jpg

Preview PDF:

Preview.jpg