Difficulty installing French version



I have been successful in installing and using the English version of ES4, but cannot install the French version.  I paid for both of these versions.  Each time I try to install the French version, I get the following message:

"Designer was unable to locate critical application files.  Please shut down Designer and run the installation program ( found under 'Add/Remove Programs' in the Control Panel).  Choose to 'Repair' the installation in order to restore the missing files".  Where can I get these 'missing files"?

I have done this several times and it still isn't working.  I need the French version asap

Please helps!

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