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Customizing Screen Sharing Pop Ups

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Level 1

Hi Everybody,

I'm using screen sharing LCCS feature and add it to my customer care platform adobe flash based. In my scenario customer is publishing its screen and agent can control it. The problem is the pop up showing up after a publisher sharing session is requested. I'd like to control it not to let customer decide when and what to share. I found no way to control it (add it on flash) or customize it in order to start directly a desktop sharing or an app sharing.

Is there any way to do that?

Mirko

1 Accepted Solution

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Correct answer by
Former Community Member

Hi Mirko,

Sorry, the dialog is not customizable.

nigel

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1 Reply

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Correct answer by
Former Community Member

Hi Mirko,

Sorry, the dialog is not customizable.

nigel

The following has evaluated to null or missing: ==> liqladmin("SELECT id, value FROM metrics WHERE id = 'net_accepted_solutions' and user.id = '${acceptedAnswer.author.id}'").data.items [in template "analytics-container" at line 83, column 41] ---- Tip: It's the step after the last dot that caused this error, not those before it. ---- Tip: If the failing expression is known to be legally refer to something that's sometimes null or missing, either specify a default value like myOptionalVar!myDefault, or use <#if myOptionalVar??>when-present<#else>when-missing. (These only cover the last step of the expression; to cover the whole expression, use parenthesis: (myOptionalVar.foo)!myDefault, (myOptionalVar.foo)?? ---- ---- FTL stack trace ("~" means nesting-related): - Failed at: #assign answerAuthorNetSolutions = li... [in template "analytics-container" at line 83, column 5] ----