CreateDesktop, ERROR CODE = 5, Access is denied. WTF!

[lcisawesome]

2010-06-06 01:00:17,819 INFO  [com.adobe.pdfg.GeneratePDFImpl] ALC-PDG-001-000-
Job ID for the submitted createPDF job =File.pdf409521-3f3c2f-479b06-b279af-1e90c4-144464
2010-06-06 01:00:17,944 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-File.pdf: Time Job Submitted: 6/6/10 1:00 AM for job = File.pdf409521-3f3c2f-479b06-b279af-1e90c4-144464
2010-06-06 01:00:17,946 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-File.pdf: Job Submitted by User: usersystemcontext
2010-06-06 01:00:17,947 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-File.pdf: Job Type: Convert to PDF
2010-06-06 01:00:17,954 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-File.pdf: Security Settings Used: No Security
2010-06-06 01:00:17,955 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-File.pdf: FileType Settings Used: Standard OCR
2010-06-06 01:00:18,131 INFO  [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: Building secret key for length: 16
2010-06-06 01:00:18,154 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-File.pdf: PDF Settings Used: C:\Users\Administrator\AppData\Local\Temp\pdfg-Administrator\a4\d34d-f7fa82-0d461f-5bbe47-ca5759-448964\pdfg PDFX1a 2001 1595459538722554337.joboptions
2010-06-06 01:00:18,260 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@4444eaad(name=pdfgen.exe,pid=0) acquired credential Administrator
2010-06-06 01:00:18,261 INFO  [com.adobe.service.ProcessResource] BMC505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES2\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe Administrator - "C:\\Adobe\\Adobe LiveCycle ES2\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NA8d6e70002 True -WinStaName WinSta0 -DeskName PDF-NA8d6e70002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES2\\Java\\32bit\\jdk1.6.0_14\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jacorb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer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   -AppServer jboss
2010-06-06 01:00:18,555 INFO  [STDOUT]

ERROR: API        = CreateDesktop
2010-06-06 01:00:18,555 INFO  [STDOUT]        ERROR CODE = 5
       MESSAGE    = Access is denied.
2010-06-06 01:00:18,563 WARN  [com.adobe.service.ProcessResource] BMC024: Service Native2PDFSvc: Process ProcessResource@4444eaad(name=pdfgen.exe,pid=0) terminated abnormally with error code {3}
2010-06-06 01:00:18,565 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@4444eaad(name=pdfgen.exe,pid=0) returned credential Administrator
2010-06-06 01:00:18,576 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@7bac79bf(name=pdfgen.exe,pid=0) acquired credential Administrator
2010-06-06 01:00:18,578 INFO  [com.adobe.service.ProcessResource] BMC505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES2\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe Administrator - "C:\\Adobe\\Adobe LiveCycle ES2\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NA8d6e70002 True -WinStaName WinSta0 -DeskName PDF-NA8d6e70002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES2\\Java\\32bit\\jdk1.6.0_14\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jacorb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer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   -AppServer jboss
2010-06-06 01:00:18,623 INFO  [STDOUT]

ERROR: API        = CreateDesktop
2010-06-06 01:00:18,623 INFO  [STDOUT]        ERROR CODE = 5
       MESSAGE    = Access is denied.

[lcisawesome]

LiveCycle ES2, Windows 7 ultimate 64bit, MS Office 2007, Acrobat 9.3.1

Category: PDF Generator

Service: GeneratePDFService

Service Operation: Create PDF

Jboss was started as Administrator.

User account was configured as "Administrator" as well in adminui-services-...

See the log for details. Pretty straightforward.

2010-06-06 01:28:15,843 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-024-f4f64c588fdbdacb777efdc01c5bd630: Time Job Submitted: 6/6/10 1:28 AM for job = f4f64c588fdbdacb777efdc01c5bd630a5082c-09b5a4-80a45e-0eda37-f7fbe9-657556
2010-06-06 01:28:15,844 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-017-f4f64c588fdbdacb777efdc01c5bd630: Job Submitted by User: usersystemcontext
2010-06-06 01:28:15,845 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-016-f4f64c588fdbdacb777efdc01c5bd630: Job Type: Convert to PDF
2010-06-06 01:28:15,855 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-022-f4f64c588fdbdacb777efdc01c5bd630: Security Settings Used: No Security
2010-06-06 01:28:15,855 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-023-f4f64c588fdbdacb777efdc01c5bd630: FileType Settings Used: Standard OCR
2010-06-06 01:28:15,874 INFO  [com.adobe.truststore.crypto.CryptoUtil] encryptBytes: Building secret key for length: 16
2010-06-06 01:28:15,896 INFO  [com.adobe.pdfg.BMCCaller] ALC-PDG-001-021-f4f64c588fdbdacb777efdc01c5bd630: PDF Settings Used: C:\Users\Administrator\AppData\Local\Temp\pdfg-Administrator\d4\a182-08ad01-ab958a-034126-9f5ff0-651238\pdfg PDFA1b 2005 CMYK 986406795791833381.joboptions
2010-06-06 01:28:15,905 INFO  [com.adobe.service.ImpersonatedConnectionManager] Service Native2PDFSvc: Resource ProcessResource@35f8ca66(name=pdfgen.exe,pid=0) acquired credential Administrator
2010-06-06 01:28:15,906 INFO  [com.adobe.service.ProcessResource] BMC505: Service Native2PDFSvc: Starting native process with command line C:\Adobe\Adobe LiveCycle ES2\jboss\server\lc_turnkey\svcnative\ServicesNatives2\bin\ProcessLauncher.exe Administrator - "C:\\Adobe\\Adobe LiveCycle ES2\\jboss\\server\\lc_turnkey\\svcnative\\Native2PDFSvc\\bin\\dll\\pdfgen.exe" PDF-NA8d6e70002 True -WinStaName WinSta0 -DeskName PDF-NA8d6e70002 -beginExecutable "C:\\Adobe\\Adobe LiveCycle ES2\\Java\\32bit\\jdk1.6.0_14\\bin\\javaw.exe" -endExecutable -Xmx64m -cp "C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-appmon.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-bslj.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-csa.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-generatepdf-client.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common-jaxb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-common.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-commonbmc.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc-websphere.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-pdfg-idl-bmc.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/adobe-utilities.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/avalon-framework-4.1.5.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/comfyj-2.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jacorb.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-api.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-impl.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jaxb-libs.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_acrobat1.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad1.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_autocad2007.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_excel1.3.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_pdfmapi1.0.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_project4.4.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_publisher1.0.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_visio4.a.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniw2.9.5_word8.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/jniwrap-3.6.1.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/logkit-1.2.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/namespace.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/Native2PDFConverterServer.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/Native2PDFSvc/bin/winpack-3.6.jar;C:/Adobe/Adobe LiveCycle ES2/jboss/server/lc_turnkey/svcnative/ServicesNatives2/jars/adobe-bslj.jar" com.adobe.native2pdf.bmc.Native2PDFConverterServer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   -AppServer jboss
2010-06-06 01:28:16,141 INFO  [STDOUT]

ERROR: API        = CreateDesktop
2010-06-06 01:28:16,141 INFO  [STDOUT]        ERROR CODE = 5
       MESSAGE    = Access is denied.

"Access is denied?"!!! Come on, I am using Administrator.

[lcisawesome]

Now, some new error messages:

2010-06-06 02:14:36,696 INFO  [STDOUT]

ERROR: API        = ReadFile(1)

ERROR: API        = ReadFile(2)
2010-06-06 02:14:36,696 INFO  [STDOUT]        ERROR CODE = 109
       MESSAGE    = The pipe has been ended.
2010-06-06 02:14:36,696 INFO  [STDOUT]        ERROR CODE = 109
       MESSAGE    = The pipe has been ended.

[lcisawesome]

Please Help!~~~

[lcisawesome]

No one knows? Any hints? win7's problem? or 64-bit issue?

[lcisawesome]

Because of the following???????????????????????????????????????????????????????????????????????

We received the following comment from Howard Treisman:
....
In order for PDFG to work correctly, you need to activate Acrobat. In order to activate Acrobat, you need internet access. If you do not activate Acrobat, you will get strange, intermittent and misleading errors at runtime. Many production servers sit behind firewalls, and do not have access to the internet.
What is the solution to this issue…?
One solution is to temporarily allow access to the internet. I think Yo (cc-ed) did some work to try to manually create the registry entries. It seems crazy that you can’t install Acrobat in some sort of “server-mode”.

[Former Community Member]

Did you ever find a resolution to the original problem (the CreateDesktop, Error Code 5, Access is denied. problem)?

[Former Community Member]

I find that I'm having this problem only when I run the turnkey install as a service.  As soon as I tried running it from the command line (run.bat -c lc_turnkey -b 0.0.0.0) everything worked fine.  I also found that when I run it as a service using "Local System account" it works fine.  But when running it under a specific domain account, it doesn't work.  Any thoughts?

[Hodmi]

In this case LiveCycle is trying to execute the native program (such as Microsoft Office) by using the account under which the JBoss server is running.  Most likely the domain account is not permitted to either run the native program, or the services that LiveCycle uses to call the native program.

Try adding the domain account to the administrators group under Windows and see if that helps.

[Former Community Member]

When I run it using "run.bat" I'm signed on as the exact same user that I configured to run the service as (which is the same user that I installed everything as).  When I set the service to run as "Local System account" with the "Allow service to interact with desktop" it seems to work (but other things don't work because "Local System account" doesn't have access to the network shares).

[Former Community Member]

And I should add that the user in question is in the administrator group (and the original person that started this thread was actually "administrator").  So, it's not an administrator/non-administrator issue.

[Former Community Member]

I have further information on my symptoms.  I found that if I first run the service as "Local System", convert a document, and then restart the service using my user account (who is in the Administrators group)... everything works fine.  In fact, I can keep restarting the service and everything will work great.  However, as soon as I completely reboot the server, the problem starts happening again.  So, I have to unnacceptable work-arounds:

1. Start LiveCycle using "run.bat" from a command line.  This works fine.  However, the next time the computer reboots I'll have to go to a command prompt and start LiveCycle back up again.  Also, I can't close the terminal or it will stop JBoss/LiveCycle.  So, this isn't acceptable at all.

2. Start LiveCycle under windows services using "Local System" and then restart it using my administrator account.  This isn't acceptable because the next time the computer is rebooted I have to remember to restart the service two different ways before it will work correctly.

I've checked to make sure that I've set "Admin Approval Mode" to "Elevate without prompt" (per "Preparing to Install LiveCycle ES2 (Single Server)" on page 26).  I've also checked to make sure that I've disabled Windows UAC (per page 27 of that same document).  I've also checked to make sure that my user is in the Administrators group.  I've also checked to make sure that I've granted the "Replace a process level token privilege" to the user (per page 36 of that same document).

The problem appears to be something with the way permissions within CreateDesktop works in Windows Server 2008.

Has anyone else seen this problem?  lcisawesome... are you still seeing this problem?  We've been working with Adobe support for nearly two months now and they can't figure it out either.  Not sure where to go from here... any suggestions?

[s_stuff]

I'm having the same problem.  I have 2 LCES2 environments and only the one behind the firewall (with no internet access and Symantec running) has this problem.  Has Adobe provided a solution or recommendation?

[Former Community Member]

For our specific problem, Adobe claims that the fix will be in ES2 SP2.  You should probably talk to Adobe about when that will be released and whether the fix will also solve your problem.  I don't want to give you any incorrect information.