Our form has been created with LC Designer. The field is a currency field. I edit the field with Reader Version 2017 and save the file. When I open the file again with the Reader Version 2017 the content disappears. When I open the same file with all other PDF Readers: Chrome, IE, etc. the content is still there, could be edited, and saved.
Only with the Adobe Reader it is not possible.
[Title renamed for clarity by moderator. Was “Acrobat Reader”. Moved from Reader forum to LiveCycle forum for a better response.]
It sounds like it’s a problem with the field itself. Since it was created in LiveCycle, it can only be edited in LifeCycle, and only if it’s not locked down.
We have two choices:
If you know the creator of the form, you can ask them
I can move this thread to the LiveCycle forum and maybe one of those volunteers will be kind enough to look at the form, providing it is not locked down. LiveCycle is Windows only, so I do not have access to it.
That’s what I thought you might mean. Editing the field has a different meaning in Acrobat — it means editing the field definition, size, and location. It’s okay that you don’t know that, we just have to be speaking the same language. You are entering content into the field.
To clarify: you enter the content, move away from the field, it’s still there, you save, and it’s still there, and it disappears when you reopen?
Most of the time when this happens, it’s because another copy of the form has been opened, especially when it comes from email, so try this:
Open the form > Save As to a location that you know > fill out a field or two > Save again > Close > Reopen. Does that work?