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Connection to FMS

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Not applicable

Hi

I have been testing recording beta and have successfully managed to get things playing back after realising that it can take up to 1min 30secs to get a response from FMS at https://na2.collaboration.adobelivecycle.com/...  I am not sure whether this is normal but I ended up spending 2 days checking, writing, reading, trying to fix issues that were not aparent, it was just the server responding slowly.

Seeing as my archive files for the reading are only small, 3.5mb, how can this take so long?  Below are a couple of examples...

Tue May 24 20:35:36 GMT+0100 2011    LCCS SDK Version : 1.4.0    Player Version : WIN 10,3,181,14
20:35:36 GMT+0100    requestInfo http://collaboration.adobelivecycle.com/pmrmedia/48543053e6c8b85?glt=g:playback&mode=xml&x=0.2596161...
20:35:39 GMT+0100    #TicketService# ticket received: 1ppxlzajcugx6
20:35:39 GMT+0100    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=1ppxlzajcugx6&playback=__defaultArchive__&pr..., attempt #1/3
20:36:50 GMT+0100    result: <fms>
  <origin>fms5.acrobat.com</origin>
  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>
  <retry_attempts>2</retry_attempts>
</fms>

20:21:40 GMT+0100    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=q3wh65tabq7h&playback=__defaultArchive__&pro..., attempt #1/3
20:22:51 GMT+0100    result: <fms>
  <origin>fms5.acrobat.com</origin>
  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>
  <retry_attempts>2</retry_attempts>
</fms>

Can anyone shed any light on this duration or is this the "norm" for playback?

Thanks

Marc

0 Replies

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Level 10

Hi Marc,

Strange, this shouldn't take that long - is your WebDav server hooked up

to a decent connection? In general, any recordings I've made are of a

similar size and work pretty much instantly.

nigel

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Hi Nigel

Webdav is hooked up to AWS Mid range server with Ubuntu Natty box running Tomcat 7...  Nothing else bar a MySQL server on there...

I have emailed you a direct link to itso you can view the webdav folder and test my connection...  I got the file in a second (30mb connection here).

Thanks

Marc

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Level 1

I'm seeing the same thing right now. Response ranges from 1minute to 1 min 30 seconds from Adobe server:

Here's Firebug:

Screen shot 2011-05-24 at 4.02.31 PM.png

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Level 4

Hi Marc,

Thanks for reporting the issue.  We are actively looking into it.  Preliminary logs analysis shows that you weren't able to establish a connection to most of our FMS servers at the time.  Therefore, we went through a series of connection timeouts until we finally found an FMS that worked.  I am still trying to figure out why we failed connecting in the first place and will update the thread with new information as I have it.

Nikola