com.adobe.rtc.util.RTCError: not-active (on our production environment)

[matetnic2]

Hi,

We have the following error "com.adobe.rtc.util.RTCError: not-active" on all our environment (3 different LCCS accounts), including our production environment. This is a new error that we were not having before. We had successfull video conference in the past weeks, and our code base didn't change for months.

Here is the code generating the error:

AccountManager accountManager = getAccountManager();

accountManager.createRoom(room, "HHConference");

MessageItem item = new MessageItem("item", conferenceMode.getValue(), "item");

accountManager.publishItem(room, "roomMode", "value", item, true);

The "room" variable is the room name composed of lowercase alphanumeric characters (max 21 characters)

The template name is "HHConference" ... Is it a problem to have capital letters in the template name?

The "conferenceMode.getValue()" returns the integer "7".

Is there anything that change on your side that could explain this error?

Fast help would be appreciated, as we have a demo this friday.

Thank you very much!

[Former Community Member]

Hi Matetnic,

Thanks for the post.

The team is actively working on solving a problem with our Production environment (it looks like its related to our FMS servers - we will know more shortly).

We will update the forums in a few when everything is back to normal.

We posted the problem on our health page:

http://health.acrobat.com/

Best,

Julien

LCCS Quality Engineering team

[matetnic2]

Thanks for your quick answer.

We'll stay tuned for an update.

[Former Community Member · Accepted solution]

Servers are back up. Service is back to normal.

We are really sorry for the inconvenience.

We will post more info in a little bit on what went on.

Thanks,

Julien

LCCS Quality Engineering team