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Clear Signature not appearing

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Level 3

We have a PDF created in LCD 9.x.  Users have Accrobat 9.x standard.  The PDF has digital signature fields that lock sections, using Entrust certificates.

I have a user that signs the document, signatuer is valid, but he cannot right click the signature and get the option "Clear Signature".  Clear signature does not appear in any menu option for this user.  When I open the same form (I have Acrobat X Pro), place in my digital signature, and right click the signature field I get the option to clear my signature.

Snap2.jpg

Anyone knwo what gives?

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