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Clear digital signature (right-click) takes long time

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tarekahf
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tarekahf
Level 5

02-11-2018

Any idea how to troubleshoot this issue or how to solve it:

It take long time to clear digital signature. The form was designed using Adobe LiveCycle ES and Reader-Enabled. When you open the form in Acrobat, after it is filled and signed (two signatures), then when you right-click and clear the signatures, it takes long time to complete, probably several minutes. It seems it is stuck, but then it is cleared.

If I sign and clear each signature alone, it is normal. Only when both signatures are signed, then the 2nd signature takes a long time to be cleared.

Tarek

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MinusZero
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MinusZero
Level 4

04-11-2018

Hi,

I have never had a problem with it taking so long, but have you thought about using a button to clear both using resetData code? Worth a try?

form1.#subform[0].Button1::click - (JavaScript, client)

//reset signature fields and nothing else on the form.

xfa.host.resetData("SignatureField1");
xfa.host.resetData("SignatureField2");

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