Cannot install LCCS Navigator AIR app - "Sorry, an error has occurred"

[Former Community Member]

I am unable to install the LCCS "SDK Navigator Application" from the LCCS Developer portal. When I try to run the AIR installer, I get the following error message:

Sorry, an error has occurred.

This application cannot be installed because this installer has been misconfigured. Please contact the application author for assistance.

/Library/Frameworks/Adobe AIR.framework/Versions/Current/Resources/Info.plist shows my AIR "CFBundleVersion" is "2.6.0.19140".

[Raff_ · Accepted solution]

If you have an old version of LCCS Navigator you should uninstall it first. Long story (something to do with signing certificates), but this should be the last time this happens.

Let us know if this fixes your problem.

[Former Community Member]

Thanks much, Raff. That did the trick.

[aponnusa]

Hi Brian,

I did try to install LCCS Navigator AIR app on the version of AIR runtime you specified, and did not hit any issues.

Can you give us more details such as OS version, are you updating or installing the app. Also can you try a clean install too.

Thanks

Arun

[scotopic7]

Happens to me as well:

Adobe AIR Application Installer: Version 2.6 (2.6.0.19140)

my system: Mac OS X 10.6.7

Upgrade only issue.

Removing the App from /Applications and running the air app installer again works.