Can't import Reader Extensions Certificate

[Former Community Member]

I'm using the Virtual appliance to evaluate LiveCycle and I'm unable to import the Reader Extensions certificate.  I browse to Trust Store Management>certificates, type in an Alias, browse to the Trial .pfx file I downloaded and click import.  Then a message appears saying "invalid certificate".  Any ideas on what the problem is?

[JayanKandathil]

Please try the Reader Extensions Credential from here:

http://www.adobe.com/go/reader_ext_cert

[Former Community Member]

Thank you for responding.  I tried the certificate from there already.  Just to be sure I re-downloaded it and tried again and got the same error.  Is there anything I might be doing wrong?  I'm not importing from the server, it's a remote workstation through the web adminUI utility.  I also read some documentation that said you could only import .cer files and the download has a .pfx file and a text file.  Any info would be appreciated.

[JayanKandathil · Accepted solution]

The Reader Extensions credential is a .pfx file (with an accompanying .txt file that contains the credential's password).  Document Signing credentials can be .cer  So please make sure that in the 'Trust Store Type' section, the checkbox for "Reader Extensions Credential" is checked before you import.

You are attempting the import from Settings->Trust Store Management->Local Credentials right?

[Former Community Member]

Thanks for all your help.  Turns out I was in the wrong location...