Hi there, just wondering if LCCS will provide the following functionality:
We want to have a flash client that allows users on the net to chat 1-1 with a support person. This is not a public chat room, but everyone has their own private conversations.
The support team is located around the world, and when a user has a request, they initiate the chat, and the support person closest to them gets the request. That person has their own back-end chat client and can then accept or deny the request. If they are idle, then the request is passed on to the next available person.
What are some issues we might run into using LCCS as a solution? Are there any existing examples similar to our problem?
Thanks
Ryan