archive playback suddenly not working

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adam_k

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adam_k

adam_k

20-12-2011

i've been working all day and playing back the same archives successfully.  suddenly, they're not loading and i'm not getting any kind of error messages.  the archives do exist on my webdav server, new archives are being stored there successfully. i just can't play them back now, and i have no information on why they're not playing back. 

the trace (with my account details redacted) is as follows.  i can send a private message to an adobe employee with my account details if tha'ts required to look into this.

first i need to find out why this is happening, then i need to know if there's a way an error message can be reported back to my app.

one thing i did do was modify a node through the LCCS Air app.  it was a simple custom node where i changed persistItems from true to false.

19:27:29 GMT-0500    #TicketService# ticket received: 8bnh0sd8nx3k

19:27:29 GMT-0500    Getting FMS at https://na2.collaboration.adobelivecycle.com/fms?ticket=8bnh0sd8nx3k&playback=adam_roxanne_3&proto=r..., attempt #1/3

19:27:29 GMT-0500    result: <fms>

  <origin>fms7.acrobat.com</origin>

  <proto_ports>rtmfp:1935,rtmps:443</proto_ports>

  <retry_attempts>2</retry_attempts>

</fms>

19:27:29 GMT-0500    protocols: [object ProtocolPortPair],[object ProtocolPortPair]

19:27:29 GMT-0500    [attempt 1 of 2] Connecting to 0/1: rtmfp://fms7.acrobat.com/playback/na2-sdk-3073a7e4-fa08-4353-a662-e05f0e45cf15/[REDACTED]/[REDACTED] #startProtosConnect#

19:27:29 GMT-0500    tempNetStatusHandler 0/2,NetConnection.Connect.Success

19:27:29 GMT-0500    isTunneling? false

19:27:29 GMT-0500    is using RTMPS? false

19:27:29 GMT-0500    #SessionManagerPlayback 889 fms connected: [Event type="connected" bubbles=false cancelable=false eventPhase=2]

nothing happens after this point.

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Raff_

Employee

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Raff_

Employee

Raff_
Employee

21-12-2011

ok, I found the problem and it's affecting both recording and server to server API. I am working on a fix and we'll restart the servers as soon as possible (but it may be a few hours away).

sorry for the inconvenience.